IT Support Engineer Up To 45k

Job Description

Description:PURPOSE OF THE JOB:As part of the role as IT support engineer you will also be expected to make recommendations on solutions for customers and take an active role in configuration and deployment of kit. You may also be asked to get involved in wider converged solutions forArrow. The majority of the role will involve providing 2nd or 3rd line technical support at differing levels to our customer base either on the phone or via a site visit. Providing excellent customer service is something that differentiates Arrow from otherorganisations and this must be something that you enjoy.CANDIDATE:The role will be as a member of our technical IT team, the candidate must be able to work on their own initiative as well as part of a team. They will need excellent communication and interpersonal skills to liaise with internal and external customers. Therole could be filled by an experienced candidate or someone with good technical skills willing to learn new technologies. Ideally, this person will have strong SharePoint skills at their core. With experience of implementation, support and migration in a SharePointenvironment gained over at least two years.DUTIES & RESPONSIBILITIES: Supporting Microsoft Windows Server 2008 R2 to 2019 Active Directory and Group Policy creation Supporting Microsoft Exchange Server 2003, 2007, 2010, 2013, 2016, 2019 Supporting O365 (Administration) Support Sharepoint Assisting the technical team with LAN / WAN hardware and router configurations An understanding of network switching architectures and configurations. An understanding of network protocols, DNS, DHCP, TCP/IP Help the team to provide technical support to our user base, both remotely or on-site as requiredAttending sites to assist in the implementation and installation of new systems, PCs and other IT supplies including software Providing telephone support for our clients products, both hardware and softwareREPORTING TO:IT Operations ManagerWORKING HOURS:A full time permanent position. Our core support hours are 08:00 to 18:00. The Technical Support Engineer role will fall into the existing shift pattern of 08:00 to 16:30 and 09:30 to 18:00. This will be on a rota basis (no uplift). From time to time youwill be expected to work outside of these for travel or extraordinary customer requirements. Out of Hours rota.SALARY:Circa £25,000 dependent on experienceBENEFITSOptional Pension Scheme, Private Health Care, Holiday buy/sell schemePerson SpecificationEssential Knowledge Attributes: LAN fundamentalsswitches, routers, structured cabling Strong background with Microsoft products. Particularly O365. Server Operating Systems including Server 2000, Server 2003, Server 2008 R2, 2012 and 2016,2019 Server Hardware Current Windows desktop operating systemsPC, laptop and Printer hardware WIFI (Cisco Meraki preferred but not essential and Ubiquiti) Experience of building and configuring OOB equipment (desktops, switches, laptops) Firewall Config (Fortigate & Watchguard) Sound IP troubleshooting skills including DHCP, DNS, IP addressing Minimum 3yrs experience in sectorEssential Personal Attributes: Excellent Communication skills Excellent problem solver Strong teamwork and comfortable working under own direction Great Initiative and ability to work well in a crisis Positive attitude & willingness to progress and learnAccepts that a role in IT is not a typical 9 to 5 rolePROBATION:6 monthsSTART DATE:ASAPGENERAL SKILLS/ ATTRIBUTES:Excellent communicator, very self-motivated and able to work alone within a high pressure environment. Is able to manage multiple, simultaneous tasks taking the necessary steps that each one is successfully completed. Remain calm and logical when customersand stakeholders are experiencing difficulties. Understands that IT is not a 9 to 5 job. You should have at least 3 years experience working in a similar role and anyone who has worked for an IT solutions provider previously should highlight this in theirapplication.Skills:

• Active directory
• Support
• Desktop
• Technical support
• Office 365
• Security

Job Title: IT Support Engineer Up To 45kLocation: Liverpool, UKRate/Salary: 30000.00 - 45000.00 GBP YearlyJob Type: PermanentTrading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and EmploymentBusinesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are AllegisGroup brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://en-gb/privacy-notices.To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://en-gb/privacy-notices. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in theAllegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://en-gb/privacy-notices fordetails on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth,before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-