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IT Service Desk Team Leader, Remote

Job LocationLiverpool
EducationNot Mentioned
Salary32,000 - 38,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Service Desk Team Leader, Office 365, Azure, Active Directory, Mainly RemoteIT Service Desk Team Leader required to work for a fast-growing and exciting Professional Services company based in the centre of Liverpool. However, this is mainly remote. The current Service Desk Team are literally only visiting the office circa twicea month!We need someone with IT Service Desk Team Leading experience, or someone who is operating as a Senior Service Desk Analyst and is ready to step up into a Team Leading role.The tech stack is Microsoft technologies, along with dealing with some unique technologies such as iManage. However, we just need someone from a Microsoft Support background who is willing to work hard and make a name for themselves here.The role is mainly remote and, as it stands, people are heading into the office circa twice per month. Read on for more detailsExperience required:

    • Experience of Leading / Managing Team for a minimum 3 years Essential
    • Experience of Incident Management Systems (ServiceNow Preferable) Essential
    • ITIL foundation v3.0 or greater Essential
    • MCP, MOS or demonstrable experience Essential
    • IT Related degree or equivalent experience Essential
    • Extensive knowledge of the operational and support aspects of computer and cloud-based systems, hardware, software and peripheral equipment including but not limited to: MS Stack, Active Directory, Azure, Intune, SCCM, O365, Exchange, Windows 10, MSTeams,SharePoint, Secure Email / Mimecast, Sophos, Remote Access Tools Essential
    • MFA / 2FA, DUO Experience Essential
    • Experience of VDI Creation and Solution Essential
    • Experience of Incident Management and Problem Trend Analysis Essential
    • Experience of Quality Assurance Frameworks Essential
    • Experience of Reporting and Data Analysis tools Essential
    • Agile Methodology Certified Desirable
    • Prince2 Certified Desirable
    • CompTIA N+ / A+ Certified Desirable
    • Microsoft Server / Azure / 365 Fundamentals Certified Desirable
    • Lenovo Laptop Hardware Experience Desirable
This is a great opportunity and salary is dependent upon experience. Apply now for more details.

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