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IT Service Desk Analyst

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Job LocationLiverpool
EducationNot Mentioned
Salary20,000 - 24,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Service Desk AnalystPermanentLiverpool*remote working initially*Our client has a new requirement for a dynamic, customer-focused Level 1 IT support analyst to join a global professional services firm.The Service Desk Analyst is responsible for providing support (telephone and email-based) and troubleshooting in a varied environment, managing applications including Microsoft Windows 10, Active Directory, Exchange, iManage DMS, BigHand, and various bespokesoftware packages.The IT Service Desk and will record and resolve support incidents/service requests when received and escalate issues to appropriate teams. Ensuring that the IT Support function is operating within defined KPIs and SLAs.Requirements

  • Customer Service Experience
  • Proven experience of working with Tier 1 Microsoft applications (O365)
  • Proven Experience of Incident Management Systems (ServiceNow)
  • First Line level IT support experience preferably within a remote support position
  • Knowledge of the operational and support aspects of computer systems, hardware, software, and peripheral equipment including but not limited to: Active Directory, O365 application suite, Windows 10
  • Excellent communication skills, both written and verbal including active listening essential with the ability to adapt style to the audience.
  • A high level of personal commitment to task completion, with the ability to prioritise.
  • Experience of working within a pressurised fast-paced environment/ A IT-related degree is desirable.
Ideally, you will have between 1-3 years experience working as a Service Desk Analyst or in a customer support role, previous experience in a professional environment giving VIP support will be advantageous.Upon joining this team in Liverpool, you become part of a fully integrated UK-wide team, with opportunities for some internationally-focused work as well.Role reports into - IT Service Desk Supervisor.Hours - Monday- Friday (9.30am-5.30pm)

Keyskills :
ApplicationsService DeskSoftware

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