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IT Service Desk Analyst

BDO UK LLP
Job LocationLiverpool
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Ideas | People | TrustWere BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate todays changing world.Our clients are Britains economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them.Well broaden your horizonsTo ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting.But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, youll become partof a team that act as the backbone for our business. No matter who you are or what your skillset is, well give you the training and support you need to achieve whatever you put your mind to.Well help you succeedOur clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships.Youll be someone who can work pro-actively, managing your own tasks, but youll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDOs Partners to enable us to serve our clients effectively. Youllbe encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients.Reporting to the IT Hub Lead, you will be assisting the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk. You will record and resolve support incidents/service requests when received and escalate issuesto appropriate teams ensuring that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation and enhance customer relationships.Youll be someone with:

  • Customer Service Experience
  • Proven experience of working with Tier 1 Microsoft applications (O365) Essential
  • Proven Experience of Incident Management Systems (ServiceNow) Essential
  • First Line level IT support experience preferably within a remote support position
  • Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Active Directory, O365 application suite, Windows 10, SCCM, Azure, SharePoint, Mimecast, Cloud Computing, Sophos
  • Workflow Co-ordination Experience
Youll be able to be yourself; well recognise and value you for who you are and celebrate and reward your contributions to the business. Were committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams,and the task in hand.At BDO, well help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.Were in it togetherMutual support and respect is one of BDOs core values and were proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, well support you at every stage in your career, whatever your personaland professional needs.We can provide the best support for our clients and people when were working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, youllalways have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so weve invested in state-of-the-art collaboration spaces in our offices. BDOs people represent a wealth of knowledge and expertise, and well encourageyou to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, youll never stop learning at BDO.Were looking forward to the futureAt BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.Our success is powered by our people, which is why were always finding new ways to invest in them. Across 17 UK locations, we are 7,000 unique minds coming together to help our clients reach their ambitions.Weve got a clear purpose, and were confident in our future, because were adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with opennessand clarity, because we believe in empowering people to think creatively about how we can do things better.

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