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| Job Location | Liverpool |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
PURPOSETo provide 1st and 2nd line support of the IT Desktop and Business Systems used within the Princes Group, as the first point of contact for end users.To provide out of hours support for business critical systems.To liaise with all users of IT systems within the group and with third party service providers.DIMENSIONSInternal contacts will include members of the organisation at all levels, given the support element of the role.External contacts will include representatives from our key technology partners who provide equipment, service and support. These contacts will be for the resolution of day-to-day issues.KEY RESPONSIBILITIESThe key elements of this role are as follows.Support of Desktop EnvironmentThis involves the effective management of all user-based IT equipment, including remote access users. The Support Analyst primary role will be to ensure user requests are dealt with to agreed time scales through excellent communications methods.— Adherence to the Incident Management policy - monitoring of incoming support requests, accurate call logging and timely closure of calls, ensuring end users are kept fully informed of progress— Desktop hardware and software support, upgrades and installations— Management of facilities for starters and leavers— Co-ordinate activities with the support functions and key users at other Princes sites— Accurately perform the daily, weekly and monthly key system checks— Daily monitoring of various systems and issues highlighted to the relevant teams— Ensure all related documentation is kept up to date to enable support of systems by other members of the team— Adherence to Princes Internal IT ControlsSupport of Business Systems