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Income Officer

Prima Group
Job LocationLiverpool
EducationNot Mentioned
Salary29,420 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

We are now looking for an Income Officer to join our Income & Support Team in Liverpool!As an Income Officer, you will monitor accounts, providing advice and guidance to customers in relation to income collection and welfare benefits and making sure that appropriate tenancy support is provided to sustain tenancies. You will maximise incomecollection by managing cases of current and former customers in arrears, or those identified as being at risk of non-payment.This post offers a mixture of onsite and remote working.Salary: £29,420 per annum + Essential Car User AllowanceIncome Officer Duties:As a member of the Income & Support Team, youll play a key role in providing advice and guidance to customers about rent payments and welfare benefits. Providing a customer focused income management service, you will work with customers to maximise rentcollection, looking at preventative arrears work and providing money advice to help support our customers to have successful tenancies. Ensuring customer accounts are well managed, youll have honest conversations with customers about their responsibilitiesto pay their rent on time and regularly, helping them make informed choices and signposting where further support is needed. Building effective relationships with colleagues and external partners, youll look at how we can collaborate with others to keep peoplein their homes wherever possible, and escalating cases where this might not be possible.

  • Deliver an income collection service that makes customers aware of their responsibility to pay their rent on time and regularly
  • Monitor and manage accounts to ensure that income is collected is maximised and complex cases are escalated and resolved as appropriate
  • Manage on a day to day basis Former Tenant Arrears and sundry debts, in line with Group policy
  • Contribute to a drive for continuous service improvement, supporting any projects or initiatives improving services or performance
Income Officer Requirements:
  • Good knowledge and awareness of related housing regulations/ law
  • Experience of delivering face to face customer service with the ability to have honest conversations with customers.
  • Experience of developing partnership working with support agencies, local authorities and community groups.
  • Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
  • Good understanding of welfare reform
  • Experience of debt collection and providing tenancy support.
  • Experience working in an RP, not for profit or public-sector organisation.
  • Experience of using ICT systems - housing management, CRM systems and Microsoft office software.
  • Educated to GCSE level or equivalent
  • Full driving licence and use of a car for work
Desirable:
  • Understanding of an asset-based approach to working with people and communities
  • Mobile working required
About the Company:An exceptional opportunity has arisen to join one of North Wests leading housing associations. The Prima Group is an ambitious, forward thinking and innovative place to work, and we recently made it into the Top 10 at the National Housing Digital Awards,recognising our success in innovation, technology and transformation.With 2,800 properties in our portfolio, our Mission is to put customers and communities first by investing in people, homes and neighbourhoods. Our Corporate Plan, Prima Prospects, is designed around our customers with ambitious targets to deliver newadditional homes, providing new and improved services, delivering significant investment in our existing homes and to grow our commercial services on a profit for social purpose basis.We offer a supportive environment, encouraging colleagues to take an agile and flexible approach, working both remotely and from our modern offices at Columbus Quay, which offers stunning views of the River Mersey and free on-site parking and the MillenniumCentre, Twickenham Drive. With an attractive salary, pension scheme and a range of other employee benefits our staff rate us as a great place to work. We are an employer that identifies and harnesses talent, supported by training and development to attractand retain the very best people.If you feel like you meet the above criteria of the Income Officer, please apply now!Closing date: 29th November 2021 at 5pmInterviews to be held: 8th December 2021

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