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Income Officer

Prima Group
Job LocationLiverpool
EducationNot Mentioned
Salary£29,274 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Income OfficerLocation: Columbus Quays, LiverpoolSalary: £29,274 per annumContract Type: Fixed Term - 6 monthsAbout the Company:An exceptional opportunity has arisen to join one of North West’s leading housing associations. The Prima Group is an ambitious, forward thinking, and innovative place to work, and we recently made it into the Top 10 at the National Housing Digital Awards, recognising our success in innovation, technology and transformation.With 2800 properties in our portfolio, our Mission is to put ‘customers and communities first’ by investing in people, homes, and neighbourhoods. Our Corporate Plan, ‘Prima Prospects, is designed around our customers with ambitious targets to deliver new additional homes, providing new and improved services, delivering significant investment in our existing homes and to grow our commercial services on a ‘profit for social purpose’ basis.About the Income Officer Role: If you are looking for an exciting new role, this is a great opportunity to join the Income Team at Prima. As an Income Officer you will be part of a professional and customer focused team with responsibilities to provide tenancy support and ensure that tenants pay their rent on time.Our Income Officer post is a varied role, working with customers to ensure rent payments are made and providing tenancy support where needed. A key part of the role is sustaining tenancies, part of this is ensuring that tenants are accessing all the correct benefits to maximise their income. You should be a great communicator and have experience of working in a customer focused environment.Income Officer Responsibilities:Customers

  • Identify barriers to payment and advise on preventative action to be taken to stop customers falling into arrears.
  • Provide basic welfare benefit and money advice and appropriate tenancy support to sustain tenancies.
  • Signpost and refer customers to internal or external services, that can assist with this to enable tenants to sustain their tenancies.
  • Provide support to customers in maintaining their relationship with Housing Benefit Departments/ DWP to ensure income collection is maximised.
  • Ensure all contacts with tenants are accurately recorded on the customer relations management service to enable seamless customer service.
    • Income collection
  • Deliver an income collection service that makes customers aware of their responsibility to pay their rent on time and regularly.
  • Monitor and manage accounts to ensure that income is collected is maximised and complex cases are escalated and resolved as appropriate.
  • Manage on a day-to-day basis Former Tenant Arrears and sundry debts, in line with Group policy.
  • Contribute to a drive for continuous service improvement, supporting any projects or initiatives improving services or performance.
    • Enforcement
  • Ensure that when arrears occur that these are dealt with in a prompt, robust and sensitive manner, following legislative requirements.
  • Collaborate with colleagues to effectively monitor and manage risk within the team.
  • To undertake any other duties to achieve personal, team and organisational objectives.
    • Income Officer Requirements:Essential
  • Educated to GCSE level or equivalent.
  • Good knowledge and awareness of related housing regulations/ law.
  • Experience of delivering face to face customer service with the ability to have honest conversations with customers.
  • Experience of developing partnership working with support agencies, local authorities, and community groups.
  • Good understanding of the social, economic, and political context in the neighbourhoods in which we operate.
  • Good understanding of welfare reform.
  • Experience of debt collection and providing tenancy support.
  • Experience working in an RP, not for profit or public-sector organisation.
  • Experience of using ICT systems - housing management, CRM systems and Microsoft office software.
  • Full driving licence and use of a car for work.
  • Mobile working required.
  • Occasional working outside usual office hours.
  • To provide out of hours emergency support for the organisation where required.
  • Undertake Health and safety and compliance duties as required.
    • Desirable
  • Relevant professional qualification or recognised degree.
  • Understanding of an asset-based approach to working with people and communities.
    • Income Officer Benefits:
  • Offer a supportive environment, encouraging colleagues to take an agile and flexible approach.
  • Working both remotely and from our modern offices at Columbus Quay, which offers stunning views of the River Mersey.
  • Free on-site parking
  • Pension scheme
    • We are an employer that identifies and harnesses talent, supported by training and development to attract and retain the very best people.If you think that you are suitable for this Income Officer role, please apply now!

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