Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Import Seafreight Customer Service Clerk

Freightserve
Job LocationLiverpool
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Freightserve recruitment are looking to recruit a Import Seafreight Customer Service Operative for a Global Freight Forwarder based in Liverpool.The Customer Service Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.Your Responsibilities

  • Focus on improving customer satisfaction by delivering high quality services to be evidenced via our Net Promoter Score (NPS) customer thermometer.
  • Ensure service excellence by leveraging a high level of forwarding and market knowledge and ensuring all requests are carried out to the pre-set service levels and standard procedures, in a timely manner and in line with the Key Performance Indicator (KPI) requirements.
  • Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.
  • Document, investigate and conduct root cause analysis on any deviations using in-house systems and manage tasks through Business Process Automation tools.
  • Inclusion and transfer of customer requirements into in-house system (including sold rates and other agreements) so that our Operational Care Centres (OCCs) are clearly informed about deliverables. Engage regularly with our OCCs to build strong relationships.
  • Qualification of customer inquiries, provision of quotations within corporate guidelines for pricing, up-selling, and follow up; field complaint calls and provide problem resolution in alignment with stakeholders. You will also liaise closely with our sales and account management teams to ensure the smooth on-boarding of new customers.
  • Ensure compliance with company, industry and legal standards is adhered to across the function; this incorporates Quality, Security, Health & Safety and Environment standards.
    • Your Skills and Experiences
  • Experience in either freight forwarding or transport planning with key focus on Sea Logistics.
  • Experience in Sea Logistics Import Operations
  • Strong customer service orientation and an ability to communicate effectively and confidently and with an approachable nature.
  • Excellent organisational skills, strong interpersonal skills with the ability to problem solve.
  • Strong affinity with required customer quality standards and able to work on own initiative as well as building strong relationships and collaborating with the team.
  • Excellent time management skills, able to set priorities, fulfil critical tasks in time and keep to deadlines. Youll also be persistent and able to manage change and embrace new technologies.
  • Ability to understand and execute new processes.
  • Excellent knowledge of MS office, specifically Excel.
    • As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

    APPLY NOW

    Import Seafreight Customer Service Clerk Related Jobs

    © 2019 Naukrijobs All Rights Reserved