Import Customer Service Manager

Job Description

We have an exciting opportunity available for anImport Customer Service Manager tojoin our Liverpooloffice. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.Containerships, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport. Containerships door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, theCanary Islands and Morocco via short sea routes, rail, road and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience. Containerships is also a European leader insustainable transport thanks to its fleet of LNG powered vessels and trucks.The Import Customer Service Manager RoleAs our Import Customer Service Manager, youwill work closely with the Head of UK Customer Service to lead and drive improvements in relation to the quality and productivity of operations and customer service. This will need to be achievedthrough the development of the customer service team, and ongoing review of core KPIs, processes and procedures.Your responsibilities as our Import Customer Service Manager will include:

• Ensuring the department achieves recognised levels of productivity as related to operational functions and meets customer satisfaction
• Reviewing productivity on the team and aligning with appropriate headcount & team structure
• Ensuringoperations are run within KPI parameters and developing/maintaining relevant key performance indicator reporting tools
• Maintaining thorough knowledge of internal systems & services, as well as legislation & maritime regulations
• Performing yearly appraisals with team members and completing quarterly 1-2-1 meetings to ensure employees are engaged with the business
• Developing inter-departmental communication and working with the Senior Management team
• Developing close links with Head Office, Overseas Agencies, Suppliers and Customers
• Attending regular off site meetings with customers for service reviews, and new customer integration
• Maintaining a flexible approach to Customer Requirements in order to aid agency growth
• Ensuringcharge recovery and dispute management are prioritised

To become our Import Customer Service Manager, youll need:

• Educated to GCSE or equivalent - Minimum of grade C in English and Mathematics (Essential)
• Degree in Business/Management or relevant experience at anequivalent level (Essential)
• Conversant with Containerships & External Port Systems.
• Thorough knowledge of Shipping process, procedures, rules & regulations
• Proven background in shipping and logistics (Essential)
• Team Management Experience (Essential)
• Leadership & People Development Experience

In return, we will offer our Import Customer Service Manager:

• 25 days annual leave (plus public holidays) increasing with length of service plus an additional day over the Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Generous pension scheme of up to 26% of the total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Health plan including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group,including opportunities at our iconic Head Office tower in Marseille
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy

Closing date for applications: Midnight on 20th February 2023Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for theImport Customer Service Managerrole, please click apply now! We would love to hear from you!