Implementation Analyst (LIMS)

Job Description

What is on offerWe have an opportunity for an Implementation Analyst to work as part of a small IT Implementation team, supporting the delivery of new software implementations (LIMS & other softwares) by providing training to users and configuring the software to meet specifications.As part of your responsibilities, you will also be required to work closely with customers in order to validate solutions and ensure that user requirements are met.About usAlfred H Knight are an independent provider of inspection and testing services. Established in 1881, AHK operates in more than 40 countries with a well-earned reputation for providing reliable, professional services. We provide specialist services for awide range of commodities within base and minor metals, steel raw materials, ferroalloys, precious metals, platinum group metals, industrial minerals, solid fuels and fertilisers. Our clients include miners, smelters, refineries, traders, financial institutionsand government bodies. We maintain rigorous quality standards to ensure that our operations provide the highest level of services to our clients. We achieve this through compliance with industry standards and regulations for laboratory, inspection and qualitymanagement, including ISO: IEC 17025, 17020, 9001, 14001 and 45001. Our people are our finest asset and as a truly global company, we value diversity, and respect people from all backgrounds.Responsibilities & Skills

• Coordinate with customers to understand their requirements and configure the software tomeet their needs.
• Coordinate with customers on user acceptance testing of configuration elements, validatingthe software build.
• Create training material and provide training to users.
• Identify and assist to resolve all technical issues efficiently, and perform tests on allhardware/software elements and peripherals.
• Administer set up of systems according to specifications and ensure the systems are insynchronisation with customer requirements.
• Collaborate with various teams to validate system processes and work-flow.
• Prepare and provide demonstrations of software.
• Support the technical lead in providing implementation estimates and project plans.
• Research and test off the shelf applications, as part of the vendor on-boarding process.
• Monitor software vendor performance continuously, reporting on performance to the ITmanagement team.
• Collate and maintain standard implementation packages in collaboration with the productsupport team, with adequate training materials and implementation guides.
• Keep up to date with software changes, learning new features and system processes.
• Support with software deployment, executing upgrades where required.
• This role may involve travel to both UK and overseas sites to assist with systemimplementations and training. A usual trip would be between 2 to 4 weeks in duration.
• To undertake other duties of an appropriate nature under direction of Line Manager

Do you have what it takesTo be successful at Alfred H Knight, you will need to display the following:Required Knowledge and Work ExperienceExperience

• 2+ years experience in a LIMS systems implementation or technical support role.
• Experience implementing off the shelf solutions
• Experience liaising with software vendors.
• Experience using tools such as Asana, Redmine, Git and GoogleApps (desirable).

Qualifications

• Educated to degree level (high grade) or above.

Person Specification

• Ability to work on own initiative and as a part of a team.
• Analytical mindset with ability to resolve complex business problems with excellent useroutcomes.
• Comfortable demonstrating software processes to potentially large audiences and seniormanagement.
• User focussed, with the ability to build effective relationships with stakeholders and championuser needs.
• Accountable, taking ownership of the implementation of configuration specifications andtechnical issues.
• Effective communication of business change and processes.

Technical Specification

• SQL skills, with ability to write queries and execute simple update statements.
• Ability to write basic JavaScript expressions.
• Application bug diagnostics:
• Log analysis.
• Debugging.

Language Skills

• Spanish - business proficiency desired

What are the benefitsWe are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

Keyskills :
DebuggingLIMSLog AnalysisSoftware ImplementationSQL