Helpdesk Support Analyst

Job Description

The Caroola Group are looking to recruit a helpdesk support analyst to be based at our Warrington Office . As a support analyst you will provide support to over 400 users UK wideCaroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce communitywith innovative technology, exceptional service, and expertise, all under one brand. Our top priority is to offer unparalleled support to our clients, easing their workload and helping them grow with us. This is who we are, and what we do.Our industry is fast-paced and dynamic, and we are always on the lookout for talented individuals who thrive on challenges and accountability. We value adaptability and change as core traits in our team members, and we offer opportunities for career progressionand growth.Role Profile: Working within a busy IT service desk team the helpdesk support analyst will receive great exposure to all of the inner workings that make up successful IT team supporting 400 users across the Caroola group. The successful candidate will be committed toproviding a quality service and will have a passion for technology and customer service in equal measure.Key Responsibilities:

• IT housekeeping and documentation.
• Answering calls into the IT service desk and managing them through to completion or escalation.
• Information gathering/ fact finding to support resolution of queries.
• Hardware support and asset management.
• Onboarding of users onto internal systems, access rights, roles and permissions.
• Laptop imaging and distribution.
• Assisting other areas of the IT team with project work and BAU tasks.
• Daily IT maintenance tasks.
• Software installation and configuration.
• User training and support.
• Site visits between two sites in the Northwest.

Personal Profile- The candidate:

• A keen interest in technology and an inquisitive nature.
• Good communication skills.
• A passion to deliver the best possible service.
• A drive to learn new skills and grow with the business.
• A fine attention to detail.
• Be a self-starter, highly motivated and driven.

Key Skills/ Experience

• Prior intermediate service desk experience.
• The support of Windows 10 and 11 operating systems in a small to medium sized enterprise environment.
• Prior experience working with Microsoft 365, Azure AD and on premise AD.
• Collaboration and coordination.
• Strong troubleshooting skills and experience.
• A basic understanding of network fundamentals.

What we offer:Were experts in managing finances and we want to optimise yours too! Well ensure that you receive the right benefits to support your choice of lifestyle, wellbeing and health - right now, as well as for your future. Find what’s best for you through yourown personal benefits hub.

• Uncapped commission structure
• A competitive salary, flexible working options, and the ability to flex your holiday entitlement is in the heart of our offering.
• Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more No problem. You can buy up to an additional 3 days and tailor your leave.
• Private medical insurance.
• Dental insurance, Cycle to Work scheme and subsidised gym memberships.
• Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it
• Company Pension - Save for the future with our company pension scheme with NEST.
• Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areassuch as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it’s your thing—or not (yet)—there’s also a gym membership up for grabs.
• Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership.
• My Savings Pal - Earn cashback.

Keyskills :
Active Directory Helpdesk Microsoft Office 2nd Line