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Fast Track Motor File Handler

Keoghs LLP
Job LocationLiverpool
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

File Handler- Litigated RTA SUMMARYThe File Handler will handle their own caseload of litigated fast track Motor claims from a variety of clients.KEY ACCOUNTABILITIES

  • Handling a caseload of predominately Litigated Motor Claims to settlement
  • Create case strategy following Client Guidelines and review of information available
  • Assessing cases and liability of claims
  • Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
  • Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
  • Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
  • Undertaking periodic reviews of files in line with Client requirements
  • Updating reports
  • Meeting agreed performance targets
  • Ensuring files are kept within ISO 9001 guidelines
  • Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
  • Adhere to the Keoghs Values
ESSENTIAL SKILLS AND ATTRIBUTESEssential
  • Previous experience as a minimum in a similar role
  • Experience of handling litigated files
  • Experience of dealing with credit hire claims
  • Experience of MOJ/OIC processes at all stages
  • Good telephone negotiation skills
  • Have an understanding of protocols
  • Excellent listening and verbal communication skills
  • Proficient IT skills
LocationThe role is based from our Liverpool office, we offer a hybrid working approach where we require employees to attend the office at least 1 day per week (more if that suits you best) but the rest can be remote.WHAT YOU CAN EXPECT FROM US:
  • A competency framework which guides you through aspects of your work. Once completed you are signed off to work on tasks on your own and aid your further progression
  • A supportive environment where you will be offered guidance and advice from a technical director and your team leader to ensure professional progression and personal / operational support
  • You will find that your colleagues are down-to-earth and make for good team mates
  • A sharing environment of knowledge and expertise
SALARY & BENEFITS:
  • Salary discussed upon application
  • 35 hours per week Monday - Friday, 25 days annual leave plus bank holidays and the option to buy additional holidays, increases to 26 days after 5 years service and 27 days after 10 years service
  • Healthcare Cash Plan - a Keoghs sponsored healthcare scheme which provides cash contributions for a number of healthcare services including optical and dental services.
  • Plus, Death in Service - after 1 year, Employer Pension Contribution, Cycle to work scheme, Tech scheme, Season ticket loan, Car parking scheme, Gym flex, Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for MerlinAttractions nationwide
Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. Thisenables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
  • We listen, are down to earth and supportive
  • We work together towards a common goal
  • Were friendly with a can do attitude
  • We care about our clients
  • We evolve
Wed like to take this opportunity to thank you for interest in this position and in our organisation and look forward to your application.

Keyskills :
Fast TrackLiability

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