Customer Service & Sales Administrator Export

Job Description

Customer Service & Sales Administrator (Export)Liverpool, MerseysideAre you an experienced exports professional with excellent knowledge of both the processes and documentation required to successfully export goods Looking to learn and develop with a company offering job security and progression prospects If so, you may be the Customer Service & Sales Administrator we’re looking for.Who will I be working forWith over 40 years of success, Centriforce Products develops and produces recycled plastics for the UK and international markets. Our plastics are transformed into a wide range of innovative products, from cable covers used by utility companies to nesting boxes for owls.We are currently looking for a Customer Service & Sales Administrator to join our busy sales office in Liverpool.Are there any benefits- Competitive salary- Generous Company Pension Scheme - 25 days’ holiday plus Bank Holidays- Free on-site parking- Full training- Join a business that invests in their peopleWe offer the ideal environment in which to build a satisfying career. As one of the UK’s first pioneers of plastic recycling and reprocessing, we have a strong standing in our industry and can offer excellent opportunities for professional growth, as well as all the support you need to make a success of your role.You’ll arguably have one of the most important roles in our business, as you’ll often be providing a first class service to both external and internal customers.So, if you’re looking to take on a fast-paced and engaging position and at the forefront of our company, we want to hear from you.What will I be doingAs a Customer Service & Sales Administrator, you will be the first point of contact for all incoming product enquiries and customer/supplier support enquiries for our customers based outside of the UK. Acting as the central pivot point for customer service delivery and administrative support to our customers, you will:- Develop relationships with customers to maximise satisfaction levels and manage expectations- Utilise and maintain the CRM system for customer knowledge and management review - Research potential export markets and business opportunities- Liaise with transport companies and goods out to ensure we deliver orders on time and to budget- Raise works orders for production, ensuring all relevant information is provided- Complete export documentation for cash against documents or letter of credit transactions- Liaise with the scheduling department to ensure all orders are made on time- Deal with customer complaints professionally and efficiently- Maintain the Sales Office filing system to a high standard. What do I need to applyTo join us as a Customer Service & Sales Administrator, you will need:- Administration experience gained in a fast-paced customer service or sales export environment, ideally within manufacturing- Experience of working with letters of credit and export documentation- To be multi-lingual, preferably with French or Spanish- Excellent IT skills, including knowledge of MS Outlook, Excel and Word- A proactive approach- Great communication and interpersonal skillsWe would like to hear from you if you’ve worked as a Customer Service Executive, Sales Support Administrator, Sales Administrator, Sales Team Administrator, Customer Care Agent, Order Processor, Sales Co-ordinator, or Sales Support Co-ordinator.Webrecruit and Centriforce Products are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you are seeking your next challenge as a Customer Service & Sales Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.