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Customer Service Representative Liverpool

Adecco
Job LocationLiverpool
EducationNot Mentioned
Salary£11.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Adecco are currently recruiting for a customer service advisor to be based in Liverpool.The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate = £11.50Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clearcommunication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting theachievement of the overall commercial operations objectives for the UK.AccountabilitiesCustomer Service:

  • Adherence to Customer Service processes and procedures
  • Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
  • Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
  • Receiving and processing incoming customers orders and queries
  • Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
  • Point of contact for external remote sales team with any order/query issues
  • Strong collaboration within business operations and customer services team
  • Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc
Financial and Quality compliance:
  • All Creation of new customer accounts ensuring all financial controls are adhered to.
  • Support and liaise with accounts team, credit checking.
  • Ensure quality compliance during new account processing, from setting up new account - delivery of product.
  • Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required)
Training and Compliance
  • Ensuring all SOP and training are up to date in timely manner.
  • 100% compliant with policies and procedures
Experience/Competencies
  • Customer service background
  • SAP experience preferable
  • Microsoft Office, including strong Word, Excel skills
  • Understanding of logistic/supply chain processes
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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