Customer Service Representative - Finance

Job Description

An exciting opportunity has become available within our expanding Finance Department. We are looking for a Finance Customer Service Representative who is passionate about delivering an outstanding level of customer service.If you are self-motivated, have great communication and listening skills and want to work for a company who offer excellent training, a friendly working environment and a flexible approach to working then this may be the job for you.Salary: £24,500 OTEA staring salary £21,000 per annum.After 6 Months this will increase to £21,500 upon successful completion of your probationary service.After 12 Months this will increase to £22,500 upon successful completion of your competency framework.After 18 Months you will have the opportunity to earn an annual bonus of up to £2000 (paid monthly) making your overall potential earnings up to £24,500 per annum.Training and ongoing coaching and development will be provided to help you succeed in your role as we are committed to supporting you so you can reach your maximum earnings.Working hours: Full Time;You will be working 37.5 hours a week between 8:00am and 19.30pm on a three-week rolling rota from Monday to Friday and this will include 1 in 3 Saturdays between the hours of 9.00am and 17.30pm only.No Sunday working.As a company, we really value your work life balance so all rotas will be given 3 weeks in advance to enable you to plan ahead. Bank Holiday working may be required.Role: Finance Customer Service RepresentativeLocation: Liverpool/Hybrid. You will be based in our vibrant Liverpool City Centre office for 3 days a week and homeworking 2 days a week (providing your home environment is suitable).What you will be doing:As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills and will include.

• Taking payments from customers who have missed their direct debit payment
• Dealing with general customer queries about their monthly direct debit payments
• Amending and updating customers details, including changing their direct debit payment dates and bank account details
• Setting up Payment Plans and providing support for customers who may require forbearance options
• Offering solutions for customers who are in financial difficulty
• Sending out documentation to customers
• Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately
• Logging, handing and resolving complaints
• Referrals to other departments where applicable
• Adherence to FCA compliance procedures at all times

What were looking for:

• A Positive "can do" attitude
• Excellent communication and listening skills
• The ability to demonstrate empathy and patience when dealing with all customers
• Excellent attention to detail
• Good problem solver
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively
• Excellent customer service skills, incorporating a confident and pleasant telephone manner

About Acorn InsuranceWe have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customersunique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. We have an award-winning Finance Director and a CEO of the year finalist.Why Acorn InsuranceAcorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer Some of the benefits you will receive include:

• Service-related holiday entitlement capped at 32 days (including bank holidays
• Perk Box Online & High Street vouchers and discounts
• Fresh fruit deliveries twice a week
• £500 bonus for every new colleague you recommend to the business
• Free monthly Caf Nero Coffee
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Service-related holiday entitlement capped at 32 days (including bank holidays)
• Clearly defined progression paths with training and support
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support network including:
• 4 Free Counselling Sessions
• Access to a free 4-week programme of CBT with a trained Therapist Mentor
• Unlimited access to a telephone councillor 365 days a year, 24/7
• A UK wide network of Mental Health First Aiders
• Competitive salary
• Free Hot Drinks on Site
• Dress Down Days
• Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
• Company Pension Scheme
• Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.Apply now to start or enhance your career with Acorn Insurance

Keyskills :
Customer QueriesCustomer ServiceEmpathyPaymentsfinance