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| Job Location | Liverpool |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Customer Service RepresentativeLocation: Liverpool (Hybrid working)Duration: 6 monthsPay rate: 11.81 per hour PAYEJob summery• Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities.• This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc).• KPI is customers’ satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.Customer Service• Adherence to Customer Service processes and procedures• Answering inbound customer calls courteously and professionally, dealing with each enquiry• Management of Customer Service Inbox, ensuring all emails are processed appropriately• Receiving and processing incoming customers’ orders and queries• Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor• Point of contact for external remote sales team with any order/query issues• Strong collaboration within business operations and customer services teamFinancial and Quality compliance• All Creation of new customer accounts ensuring all financial controls are adhered to.• Support and liaise with accounts team, credit checking.• Ensure quality compliance during new account processing, from setting up new account – delivery of product.• Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required).Training & compliance• Ensuring all SOP and training are up to date in timely manner.• 100% compliant with policies and proceduresExperience/Competencies• Customer service background• SAP experience preferable• Microsoft Office, including strong Word, Excel skills• Understanding of logistic/supply chain processes