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Customer Service Operator

Talentspa
Job LocationLiverpool
EducationNot Mentioned
Salary23,575 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Customer Service Operator, Liverpool, £23,575 plus monthly commissionThe Company:Join our client and be part of their mission to help global brands reach new customers through innovative technology.With market insights and deep technical know-how, they collaborate with their clients to cultivate ideas and deliver results. Choose a career with them and enjoy an innovative environment where challenging and interesting work is part of daily life.The RoleThe Customer Service Operator (CSO) role sits within their expanding contact centre, which plays a critical role in their ability to connect customers with products and services that fulfil their needs.Theyre looking for a fun, professional, self-driven individual with the ability to communicate in a compelling way.The Customer Service Operator (CSO) needs to be a strong communicator with the ability to listen, understand and interpret consumer needs.They provide hands-on training and use a comprehensive lead handling system that provides their operators with the latest information about the types of products and services consumers are looking for.They have a robust monthly bonus system and firm but fair targets that can help the right candidate earn a significant financial incentive.The ResponsibilitiesTo maximise the enquiries that are provided by having quality conversations with customers to provide them with the best options for their new driving experience, whilst ensuring that you deliver the manufacturers with a real quality lead they can work with.You will work with and be supported by their team managers to achieve your own and ultimately the company targets.You will spend your time:

  • Calling existing leads - never cold contacts - to inform and inspire them with information relevant to their needs
  • Helping consumers move along the buying process by sending them brochures or booking test drives for new cars
  • Maintaining our high standards for quality over quantity.
The Skills
  • Proven experience of delivering to and performing against targets to deliver an outstanding service, with experience ideally in a sales-based contact centre.
  • Ability to work in a dynamic and fast paced environment while ensuring a high level of Customer Service and quality is delivered to both external and internal customers.
  • Enjoys a fast-paced environment
  • Maintaining a good morale throughout the day
  • Help and assist colleagues reach their target to the correct quality.
About the Company:Established in 2002, the company is an award-winning digital media business, acclaimed for its innovative technology in The Sunday Times Tech Track 100, Deloitte Tech Fast 50, FT1000 and Northern Tech 100.The company sits at the core of automotive digital customer acquisition in the UK, connecting global brands with in-market consumers as they research their next purchase online. They help deliver this growth through a suite of owned digital assets, emergingtechnologies and a network of premium publishers.They are an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnershipstatus, sexual orientation, or gender identity, or any other basis as protected by applicable law.Whats in it for youYou will join an open and transparent business where there are no closed doors and everyone is accessible across the company starting with Anton the CEO.They have values that they believe in, promote and live by each day. You will join a team who work in a comfortable and productive environment where respect and teamwork are core. They value the importance of giving back and annually support a chosen charity,fundraising for it through sporting and social events.Youll have opportunities to hone your functional skills and expertise in an area of specialisation. They offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning and developmenttakes place both on the job and through formal training via their professional development plans, future leaders programme, or in collaboration with others. The sheer variety of work they do, and the experience it offers, provide an unbeatable platform fromwhich to build a career.On top of this, they have an extensive benefits package which includes private health insurance, flexible working, pension, travel season ticket loan, cycle to work, summer and Christmas parties, free bar Fridays, monthly cake and pizza days and many more.What are the next stepsIf this sounds like the ideal role, career and company for you, click Apply To Position below.

Keyskills :
Communication SkillsCustomer ServiceExceeding Targets

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