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Job Location | Liverpool |
Education | Not Mentioned |
Salary | 21,000 - 24,500 per annum, OTE |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Customer Service Agent Finance An exciting opportunity has become available within our expanding Finance Department. We are looking for a Finance Customer Service Agent who is passionate about delivering an outstanding level of customer service.If you are self-motivated, have great communication and listening skills and want to work for a company who offer excellent training, a friendly working environment and a flexible approach to working then this may be the job for you.Salary: £24,000 OTEA staring salary £21,000 per annum.After 6 Months this will increase to £21,500 upon successful completion of your probationary service.After 12 Months this will increase to £22,500 upon successful completion of your competency framework.After 18 Months you will have the opportunity to earn an annual bonus of up to £2000 (paid monthly) making your overall potential earnings up to £24,500 per annum.Training and ongoing coaching and development will be provided to help you succeed in your role as we are committed to supporting you so you can reach your maximum earnings.Working hours: Full Time;You will be working 37.5 hours a week between 8:00am and 19.30pm on a three-week rolling rota from Monday to Friday and this will include 1 in 3 Saturdays between the hours of 9.00am and 17.30pm only.No Sunday working.Flexible part time positions are also available.As a company, we really value your work life balance so all rotas will be given 3 weeks in advance to enable you to plan ahead. Bank Holiday working may be required.Role: Finance Customer Service AgentLocation: Liverpool/Hybrid. You will be based in our vibrant Liverpool City Centre office for 3 days a week and homeworking 2 days a week (providing your home environment is suitable).What you will be doing:As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills and will include.
Keyskills :
Customer ServiceEmpathyFinanceProblem SolvingTelephony