Customer Service Advisor Flex Shift - Estuary House, Liverpool

Job Description

Customer Service AdvisorEstuary House, LiverpoolSalary: £19,292 basic salary+ £771Flex cashShift pattern: Flexible mixed (start times between 7am and 3pm, finish times between 3pm and 11pm)Well just need you to commit to a specified shift patternfor a minimum of 12 months (after which you can request a change to your working pattern to suit you).Were continually recruiting for our roles throughout the year, thats why you might see the same location being advertised!At Lloyds Banking Group, werehelping Britain recover.And were helping people, businesses and communities prosper.With a caring attitude, youll help us become the best bank for customers.What youll doYoull support customers of our Lloyds Bank, Halifax and Bank of Scotland brands.Speakingto all kinds of people every day, youll take care to understand their needs.Youll make sure everyone gets the best from their bank.How youll do itIt all starts with a fantastic, paid 6-week training programme.Youll learn all about our products, so youdont need any previous financial services experience.Well give you all the skills and knowledge you need to make a real difference for customers.Youll connect to them by phone, social media, webchat and video call.Where youll do itThis job is part of ourLiverpool contact centre team, based at Estuary House.But youll have the option to work from home after your initial 3-month training and supervision. *What youll bringPassion for helping peopleAbility to put yourself in different customers shoesDeterminationto deliver on your promisesWillingness to commit to shiftsGreat rewardsAs well as your salary, youll enjoy a rewards package packed with flexibility. Highlights include:30 days holiday, including Bank HolidaysAnnual performance bonusGenerous pension withlife coverGreat discounts on your weekly food shop, travel and electronics/mobilePrivate medical coverFree health and wellbeing offeringsOption to take your £771 Flex cash pot as cash or spend it on extra benefits, such as buying extra holiday or getting a15% discount card thats accepted at 70+ major retailersYoull be part of an inclusive workforce that wants to be as diverse as the communities we serve.Help us shape the financial services of the future and youll enjoy lots of opportunity to develop andgrow.Were passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.Just let us know if any reasonable adjustments are needed to our recruitment processes and well try to accommodatethem.So, if you have the passion for helping people were looking for then wed love to hear from you...Our roles often generate a lot of interest and can close early so dont miss this chance to apply!* At present colleagues can request to become Home Workersfrom 3 months tenure, which is subject to Senior Manager approval and satisfying performance behavioural requirements.At Lloyds Banking Group, were driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on makinga difference to customers, businesses and communities. With us youll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means youll have many opportunities to learn, grow and develop.Were focusedon creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to makea real difference.