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Customer Service Advisor

Search
Job LocationLiverpool
EducationNot Mentioned
Salary£24,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Customer Service Advisor

  • Location: Liverpool
  • Salary: £24,500
  • Overtime: Optional overtime paid at time and a half or double pay on Sundays
  • Contract: Full time, Permanent (37.5 hours per week)
  • Holidays: 26 days (+ bank holidays), increasing a day with each years service (up to 33)
  • Option to buy and sell up to 5 holidays
  • Life Assurance x 4 salary & employer pension contribution
  • + Excellent training and progression opportunities
My client based in Liverpool are looking to recruit a number of enthusiastic Customer Service Agents to join their expanding team.The role is paying a starting basic salary of £24,500 per annum plus excellent company benefits which include 26 days holidays per year increasing to 33 with service plus the option to buy or sell 5 days per year.You will need to be flexible to work a rota which includes operational hours between 8am to 8pm Monday to Friday and 8am to 4pm Saturday.The main duties of a Customer Service Advisor are:
  • Handle a variety of customer enquires including telephone, written correspondence, email, social media, secure messages and web/live chat.
  • Capturing information onto the in house system and data input
  • Query handling in response to customer requests with the support of clear information and providing professional customer service
  • Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
  • Have the customer at the heart of everything you do.
To be considered for the role of Customer Service Advisor you must possess the following;
  • Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
  • Excellent written and verbal communication skills
  • Professional attitude and telephone manner
  • Have basic IT skills
Benefits:
  • Salary: £24,500 basic
  • Contract: Full time, Permanent
  • Holidays: 26 days (+ bank holidays), increasing a day with each years service (up to 33)
  • Option to buy and sell up to 5 holidays
  • Life Assurance x 4 salary & employer pension contribution
  • + Excellent training and progression opportunities
This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start workimmediately then please apply without delay.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Keyskills :
inboundcall centreadminadministratorcontact centrecustomer service advisoroutboundretentions

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