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Customer Service Advisor

Page Personnel Secretarial & Business Support
Job LocationLiverpool
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Deliver excellent customer service to our clients new and existing customers. Ensuring theyre needs are met and surpassed every time.Proactively manage customer cases, ensuring that all company protocols and processes and followed in line with good practice.Client DetailsOur client began in Gibraltar in 1987 and has since grown into one of the largest independent corporate and trust service providers in the world. We currently manage over 20,000 structures for a wide variety of clients and companiesDescription

  • Deliver excellent customer service to all Financial Advisors and end Customers in line with service standards set.
  • Proactively manage customer cases, ensuring that all company protocols and processes and followed in line with good practice.
  • Manage and undertake processing and administration to manage cases using the systems provided.
  • To own your quality of processing and ensure correct service delivery every time.
  • Work in accordance with the mission, vision, and values of our client
  • Work within the regulatory framework by ensuring you adhere to processes set and follow the FCAs Treating Customers Fairly and Conduct rules.
Profile
  • Excellent customer service skills.
  • Effective time management skills and attention to detail.
  • Effective communication skills, both written and verbal (to include effective telephony skills).
  • The ability to communicate and build rapport with people at all levels
  • To be able to work independently through own initiative as well as being an effective member of a team.
  • Able to demonstrate flexibility and adaptability at all times.
  • Good IT skills, knowledge of MS Word, MS Excel and Outlook.
  • Use of administrative systems
Job Offer
  • Amazing Office Space
  • Excellent Training Programme
  • Supportive Team
  • Job Satisfaction
  • Progression routes available
  • Permanent role

Keyskills :
Customer Service Call Centre Contact Centre

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