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Job Location | Liverpool |
Education | Not Mentioned |
Salary | 21,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Customer Service Advisor * Location: Liverpool City Centre* Salary: £21,000 per annum plus an annual bonus up to £4,000* Contract: Full time, Permanent* Hours: Monday to Friday (no weekends or late evenings!)* + Excellent training and progression opportunitiesMy client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service Advisors to join their expanding team. The role involves dealing with inbound calls from existing customers with a variety of queries. The role is paying a starting basic salary of £21,000 per annum plus bonus schemes based on company profits as well as an additional bonus paid out on performance.This role also offers Monday to Friday working hours with 2 shift patterns of either 8am - 4pm or 9am - 5pm. You will also be offered the opportunity to work optional overtime.This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday work.The main duties of a Customer Service Advisor are:* Dealing with inbound calls dealing with a variety of customer service related enquiries* Capturing information onto the in house system and data input* Responding to customers through emails* Query handling in response to customer requests with the support of clear information and providing professional customer service* Undertaking the duties of this role in accordance with the regulatory and scheme guidelinesTo be considered for the role of Customer Service Advisor you must possess the following;* Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)* Excellent written and verbal communication skills* Professional attitude and telephone manner* Have basic IT skillsThis is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start workimmediately then please apply without delay.Keywords: customer service; advisor; agent; customer care; helpdesk; client care; insurance; call centre; inbound; insurance; financial services; contact centre; call centre; outbound; call handlingSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.