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Customer Service

Search Consultancy
Job LocationLiverpool
EducationNot Mentioned
Salary21,000 per annum, negotiable, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Advisor

  • Location: Liverpool City Centre
  • Salary: £21,000 basic
  • Bonus: 2 additional bonus schemes paid annually
  • Overtime: Optional overtime paid at time and a half or double pay on Sundays
  • Contract: Full time, Permanent
  • Hours: Monday to Friday (no weekends or late evenings!)
  • + Excellent training and progression opportunities
My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service Agents / Administrators to join their expanding team.The role is paying a starting basic salary of £21,000 per annum plus bonus schemes based on company profits as well as an additional bonus paid out on performance.This role also offers Monday to Friday working hours with 2 shift patterns of either 8am - 4pm or 9am - 5pm. You will also be offered the opportunity to work optional overtime.This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday work.The main duties of a Customer Service Advisor are:
  • Handle a variety of customer enquires including telephone, written correspondence, email, social media, secure messages and web/live chat.
  • Capturing information onto the in house system and data input
  • Query handling in response to customer requests with the support of clear information and providing professional customer service
  • Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
  • Have the customer at the heart of everything you do.
To be considered for the role of Customer Service Advisor you must possess the following;
  • Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
  • Excellent written and verbal communication skills
  • Professional attitude and telephone manner
  • Have basic IT skills
Benefits:
  • Salary: £21,000
  • Bonus: 2 additional bonus schemes paid annually
  • Overtime: Optional overtime paid at time and a half or double pay on Sundays
  • Contract: Full time, Permanent
  • Hours: Monday to Friday (no weekends or late evenings!)
  • + Excellent training and progression opportunities
This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start workimmediately then please apply without delay.Keywords: customer service; advisor; agent; customer care; helpdesk; client care; insurance; call centre; inbound; insurance; financial services; contact centre; call centre; outbound; call handling; administratorSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Keyskills :
customer service; helpdesk; client care; call centre; inbound; team leader; administrator; clerk; logistics; transport

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