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| Job Location | Liverpool |
| Education | Not Mentioned |
| Salary | £22,134 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Customer Experience AdvisorLocation: Based in Columbus Quay, Liverpool - Remote WorkingSalary: £22,134 per annumAbout the Company:An exceptional opportunity has arisen to join one of North West’s leading housing associations. The Prima Group is an ambitious, forward thinking and innovative place to work, and we recently made it into the Top 10 at the National Housing Digital Awards, recognising our success in innovation, technology and transformation.With 2800 properties in our portfolio, our Mission is to put ‘customers and communities first’ by investing in people, homes and neighbourhoods. Our Corporate Plan, ‘Prima Prospects, is designed around our customers with ambitious targets to deliver new additional homes, providing new and improved services, delivering significant investment in our existing homes and to grow our commercial services on a ‘profit for social purpose’ basis.As a member of the Customer Experience Team, you’ll play a key role in responding to customers enquires over the phone or online, advising them about our services and resolving any queries they have. Taking a proactive approach to customer care, you will be responsible for each customer contact to ensure we deliver the best customer experience, this will involve liaising with colleagues and partners to gather information and find solutions for customers.You’ll be able to show empathy and have honest conversations with customers about their tenancy, rent, repairs and home and be able to signpost where further support is needed.Customer Experience Advisor Requirements: