Customer Care VIP Desk Manager

Job Description

We have an exciting opportunity available for a Customer Care VIP Desk Manager tojoin our Liverpool office. You will join us on a full-time basis. In return, you will receive a competitive salary + benefits.Led by Rodolphe Saad, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIRCARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Groups shipping and logistics expertise to bring humanitarian supplies around the world.Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.Main responsibilities of the Customer Care VIP Desk Manager role:Responsible for leading a multi directional Customer Care team responsible for our most strategically important customers.The VIP Desk Manager leads from the front and is responsible for ensuring that tools, processes, people, and ways of working all mean we can put the customer at the heart of what we do day-to-day. They are responsible for developing a strong, best-in-classCustomer Care team which can grow and adapt to face the challenges and opportunities to come within the industry.Working closely with the Customer Care Director, the VIP Desk Manager is responsible for leading the transformational change required to make sure that CMA CGM UK delivers a positive customer experience for our VIP customers. They are responsible for deliveringa market leading customer experience that makes customers choose CMA CGM.As ourCustomer Care VIP Desk Manager youll need:- Minimum five years experience operating at a strategic, senior level within the Customer Care/Customer Experience world.- Strong background in ocean & logistics preferred.- Strong transformational leader- Genuinely passionate about customers and driven by wanting to do the best we can for them- Excellent stakeholder management, able to work transversally- Ability to manage large scale change, leading and supporting the team through the same- Comfortable with ambiguity- Comfortable with complex, impactful decision-making- Collaborative leader- Strong communicator, able to adapt easily according to the audience and can easily explain the why- Able to easily prioritise and organise large teams according to criticality of the task- Creativity in problem solving- Commercial thinkerIn return we will offer our Customer Care VIP Desk Manager:- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell up to 5 days annual leave- Additional days leave plus gift to celebrate your birthday- Additional leave for wedding/civil ceremony plus gift- Discretionary annual bonus- Generous pension scheme up to 26% total contribution- Life assurance x4- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter- Health plan including an Employee Assistance Programme- Local and global development opportunities- Cycle to work scheme/ Season ticket loans- Enhanced policies including Maternity & Paternity- Employee recognition awards- Considerable scope for personal and professional growth through the CMA CGM Academy- Private medical insurance- Car allowanceClosing date for applications: Midnight on 30th July 2022Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the role as our Customer Care VIP Desk Manager Then please click apply now! We would love to hear from you