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| Job Location | Liverpool |
| Education | Not Mentioned |
| Salary | 22,100 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Care Colleague Liverpool£22,100 plus excellent benefitsRotating shifts: between 7am and 11pm Monday - SundayAs a Barclays Customer Care Colleague you will enhance our digital capabilities with human capability, serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients, providing and experience theywill love.Barclays is one of the worlds largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, andcreating financial and digital solutions that the world now takes for granted.Hybrid WorkingWe are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern optionsfor the role with the hiring manager.What will you be doing Working as one team across multiple channels, you will personalise each interaction with a customer on their terms within a multi-channel environment Fulfilling customer requests, demonstrating professionalism and empathy. Demonstrating knowledge of our processes/policies, and knows when to escalate Educating customers and drive digital adoption giving customers confidence in consistently using alternative channels of their choice, at times to suit them Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products Youll be working in a high paced environment reviewing relevant information and making decisions and actions autonomously Understanding a customers financial position through exceptional questioning and tailoring the relevant solution to their needsWhat were looking for: Strong communication skills, able to use a range of communication styles Proven ability to use Microsoft Office tools to a high standard Strong level of knowledge and understanding of our range of products and services A genuine interest in the customer, by being customer centricSkills that will help you in the role: The ability to communicate with a wide range of customers Ability to work seamlessly as part of a team Experience in Retail BankingWhere will you be workingOur Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and thereare bus links into the Technology Park