Counter Fraud Handler

Job Description

To investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactiveapproach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.Role: Counter Fraud HandlerLocation: LiverpoolWorking hours: 37.5 hours, Monday to Friday from 9am to 5:30pmSalary: £21,500 - £27,000What you will be doing:

• Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome.
• Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action.
• Accurately interpret intelligence and use it to drive an appropriate investigation strategy.
• Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements
• Ensure output achieves acceptable levels of accuracy and quantity.
• Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance.
• Avoid any claims leakage whilst maximising savings/repudiations.
• Ensure strict adherence to agreed counter fraud strategies.
• Respond efficiently to telephone calls into the team/department.
• Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team.

What we’re looking for:

• Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims
• Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained.
• Excellent organisational skills and the ability to work independently with minimum support.
• Strong negotiation skills along with Excellent customer services skills
• An understanding of the intelligence and investigative tools available to validate claims.
• Ability to provide clear and concise instructions to service providers to assist in the investigation of claims.

About Acorn InsuranceWe have over 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to ourcustomers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.Why Acorn InsuranceAcorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer Some of the benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Enhanced Company Pension Scheme
• Perk Box Online & High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• £250 bonus for every new colleague you recommend to the business
• Free monthly Café Nero Coffee
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Clearly defined progression paths with training and support
• National vocational qualifications
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support network including:
• A wide Network of Mental Health First Aiders 4 free counselling sessions
• CBT programmes available with a trained Therapist Mentor
• Unlimited access to a councillor 365 days a year, 24/7
• Free Hot Drinks*
• Dress Down Days
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

*on selected sitesAll roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Keyskills :
FraudInsuranceInsurance FraudFraud Claims