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Correspondence Officer

Adecco
Job LocationLiverpool
EducationNot Mentioned
Salary£11.26 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We are currently recruiting for an Correspondence Officer to work for Merseyside Police within the Office of the Police and Crime CommissionerThis role will be based at Merseyside Training Academy, and will be a temporary ongoing role working Monday to Friday 36.50 hours a week.This role requires an effective communicator and administrator who will act as the first point of call for members of the public contacting the OPCC and also to provide a confidential and effective casework and administrative support service to the PCC andwider office.Key responsibilities

  • To organise, develop and maintain an efficient and effective correspondence handling system for the OPCC.
  • To vet incoming correspondence, both conventional and electronic addressed to the OPCC, deciding on the most appropriate manner by which it should be dealt with, thus ensuring that only relevant correspondence/emails are filtered through to the
  • Commissioner/Chief Executive for their attention.
  • Provide written and oral briefings to the Head of Private Office to keep them updated on key internal, external, local or national correspondence issues that may impact on the daily function of the OPCC
  • To plan, organise, formulate and provide non-bureaucratic, high quality, detailed and succinct draft replies to correspondence.
  • To deal with complaints in accordance with legislation and PCC statutory responsibilities, ensuring that the OPCC are responding to all matters within its jurisdiction, ensuring that draft replies are submitted to the Chief Executive or PCC for considerationadhering to OPCC timescales; and referring other matters to the Force or other agencies.
Requirements
  • Problem-solving, as well as clear knowledge of the concepts & principles underlying strategic analysis.
  • Experience of dealing with a variety of correspondence and complaints within a statutory or public sector organisation.
  • Excellent organisational skills and political acumen to enable them to identify when a matter is sensitive or requires immediate attention.
  • A high degree of communication skills both verbal and written with an ability to understand issues of sensitivity and confidentiality when dealing with internal and external customers.
  • A proficiency of various I.T packages including Microsoft Word, Excel and Outlook, the post holder will have the ability to produce high quality documents for the attention of the PCC and wider teams within the PCC office.
  • The post holder requires an ability to research and assimilate information and data in order to provide the PCC with information in a condensed format.
  • They must be forward thinking, self-motivated and able to work with the minimum of supervision, capable of using their own initiative to plan and organise their workload.
  • The post holder will ideally have worked within a customer-focused environment
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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