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Contact Centre Advisor

Job LocationLiverpool
EducationNot Mentioned
Salary18,278 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

  • ReedLegal are delighted to be working with one of the UKs leading providers of insurance and legal services who have built a reputation for an ethical approach to their delivery of a variety of fully outsourced claims solutions.
    • As a First Response Advisor you will be the first point of contact for customers who have suffered a loss following an incident with their vehicle. Treating our customer with understanding and empathy you will capture all the relevant information efficientlyand accurately, validating our customers policy and confirming indemnity whilst providing an excellent customer experience. Utilising effective questioning techniques and/or investigations you will accurately assess liability offering customers the benefitsof client supply chain for losses sustained as well as legal representation as required.Key Duties & Responsibilities:
      • To take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability
      • To collate data accurately and effectively
      • To provide excellent customer experience by way of a friendly telephone manner and active listening
      • To provide clear communication to customer and/or their representatives
      • To meet own targets and SLAs
      • To liaise with external companies and internal departments in a timely and professional manner to effectively process the customer claim notification
      • To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
      • To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
      Experience & Knowledge:
      • Previous experience working within a telephone-based customer service/contact centre environment
      • Professional approach
      • Outstanding communication and customer service skills
      • Strong written, oral and interpersonal skills
      • An ability to work using own initiative within boundaries
      • An ability to in work in a fast-paced environment
      • An ability to work effectively with people across a wide range of levels and responsibilities
      • Good IT/Keyboard skills
      • Attention to detail
      • Good team working skills
      Salary: £18,278Hours: Flexible (37 hours shift rotationLates 1 week in 4 & weekends 1 week in 3).Benefits:
      • Medicash (after 1 months service)
      • Flexible Working (dependant on the role requirements)
      • Tunnel tag (Liverpool to Wirral commuters)
      • Pension Scheme
      • Death in Service
      The firm prides themselves in providing a positive working environment where staff can work together towards success. They understand that success as a business depends on the success of their people, and that is why they have established an environmentwhere all their employees feel valued and able to perform at their best.If you believe this job would be a good fit for you and are interested in finding out more, please contact Steph McCormack at Reed or please apply today!

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