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Complaints Handler - Liverpool

Appcastenterprise
Job LocationLiverpool
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, youll be representing our brand and ensuring that no matter how our customerfeels when they call, theyll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals that have a drive for personal and career development.The important bit:

  • Previous experience dealing with Complaints or working in financial services is required
  • These are permanent, full-time jobs
  • Our working hours are 37.5 hours per week, Monday to Friday between 8am and 6pm (flexible hours to fit your schedule)
  • No evening or weekend shifts!
  • The salary is £25,000
  • We are based in centralLiverpool
What youll be doing:Youll be representing a major UK financial institution by responding to queries, concerns, and complaints either over the phone or in writing. We pride ourselves in our exceptional service and ensuring our customers put down the phone feeling satisfied.Being able to turn a negative experience to a positive experience is the heart of this role.Benefits:
  • We offer 23 days holiday (plus bank holidays)
  • Eligibility for a discretionary bonus
  • Access to our contributory pension scheme
  • Support for financial services qualifications
  • An expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financialservices, amongst many other great employee benefits.
  • Excellent employee wellbeing and assistance support programmes
You should apply if you:
  • Have previous experience dealing with Complaints or working in financial services
  • Strongwritten and verbal communication skills.
  • Ability to take ownership and investigate the root of an issue
  • Have a passion for helping people and a knack for building rapport over the phone. As the face of our company, were looking for someone who is a great listener, has a caring demeanour and can make our customers feel listened to and valued
  • A desire to learn. From the moment you step into our office well invest in your professional development by providing extensive group and personal training that will assist you in becoming a confident and excellent Complaint Handler
Who are DiligentaDiligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients operations. A business that has beendescribed as home by existing employees, we drive a culture that is founded on positive change and development.

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