London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Liverpool |
Education | Not Mentioned |
Salary | £31,927.84 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Job Title: Complaint and Early Resolution OfficerContract Type: PermanentSalary:£31,927.84 (£35,125.99 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per weekWorkingPattern:Monday-FridayLocation:LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply evenif you dontmeet all the essential criteria on the job description.The difference you will make as Complaint and Early Resolution Officer.In this role you will provide a professional, responsive and positive feedback and complaint resolution service to customers, ensuring an empathetic approach at point of contact. you will deliver a customer centred approach to the handling of feedback and complaintresolution. Ideally in this role you will ensure all investigations are in line with the appropriate policy and procedures that are in place to develop performance information, insights and understanding into the causes for customer feedback and to identifyareas for improvement based on learning.About youWe are looking for someone with:• Strong analytical and investigation skills.• Excellent planning and organisational skills.• Able to work to own initiative.• Excellent interpersonal skills and the ability to communicate both verbally and in writing, focus on plain English.• Dispute resolution skills, and the ability to truly listen to a customer’s concerns and resolve effectivelyWhy RiversideAt Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewardinglives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: