Client Success Manager

Job Description

Client Success Manager2022 was a massive year for us at Inside, with significant growth, new offices and territories and our awesome set of clients. We are continuing our successes in 2023 and have big plans for this year too, we are looking for a talented Client Success Managerto join our team.This is a fun, exciting and fast paced job which suits relationship builders who are sociable, like listening thinking and planning and are able to creatively solve problems and plan marketing programs. Youll be managing campaign projects for your set ofclients, ensuring their campaign hit target. You will be measured on retaining a revenue number and achieving growth of that number through cross and upselling.We are a global sales outsourcing agency specialising in offering multilingual inside sales on demand. Our clients are ambitious, successful blue-chip tech vendors who are changing the way the world works through innovation.If you want to work closely with marketing and sales leaders, become part of the fastest growing industry and agency and love what you do - get in touch!The RoleInside Global are the leading B2B technology lead generation agency for EMEA. We help global brands like Oracle, SAP, Google and IBM to increase growth, and heavily backed start-ups to grow rapidly with unique direct, outbound, inbound and channel marketingcampaigns.

• Manage campaigns across a varied portfolio of Inside Globals accounts
• Building and managing client relationships ensuring optimal client satisfaction
• Trusted named point of contact and responsible for client contact
• Attend, lead and take notes from weekly calls, campaign set up and project launch meetings
• Working cross functionally with the Delivery, Operational and Leadership team to drive quality outcomes and increase ROI
• Weekly campaign status reports, ensuring problems are solved or escalated if needed.
• Produce quarterly reports to review campaign progress
• Working cross functionally to ensure campaign completion
• Proactively spot issues and deal with red flags efficiently

You will need to understand why, how and when we run certain campaigns, have good comprehension of our data, how to use it to our advantage, and a keen interest in the marketing and technology industry.Required Skills

• Able to communicate our progress effectively with clients on email, weekly calls and face to face reviews
• Able to prioritise core daily activities and demonstrate application of project management skills
• Trustworthy in client call / meetings, able to take the lead when needed but not afraid to defer a question to a more senior member of staff if required.
• Team player - actively helps others achieve and develop
• Professional, punctual, smartly dressed, and able to interact intelligently
• Be flexible, with an understanding that every client is unique and has individual needs and challenges
• Ambitious and keen to progress
• An excellent leader by example; a hard working, self starter.

What We Offer

• Great remuneration and opportunities to make money (OTE 50% on top of basic)
• Exposure to the worlds largest tech companies such as Oracle, SAP, Google and IBM.
• Free breakfast.
• Monthly employee awards and company socials.
• Quarterly company wide parties.
• Expert training and development with your own Career development plan.
• A fast paced, exciting and dynamic work environment.
• The opportunity to develop your career in Account Management

Job Type: Full-timeSalary: Up to £25,000.00 per yearSchedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: One location