Clerical Officer

Job Description

To support the delivery of an efficient and effective transactional service, by providing comprehensive administrative support ensuring a customer focussed approach at all times.2. PRINCIPAL ACCOUNTABILITIES: (Describe the important end results you are expected to achieve). a) Manage the timely and accurate update of HR administration on Force Systems and with the force payroll and pensions providers. b) Process all service requests & activity in a timely and accurate manner, in support of customer needs. c) Prepare, organise and record details of a range of interviews, meetings etc and where necessary arrange venues and refreshments. Prepare relevant documentation as requested and where required provide clear and accurate notes in order to ensure an accurate reflection of such forums. . d) Maintain accurate records in respect of volume HR processes to enable the effective monitoring and reporting of individual entitlements, payments, equality information, and levels of authorisation as required for audit purposes. e) Interrogate personnel systems providing a suite of standard management reports in accordance with a predetermined schedule, ensuring accuracy and quality of all reports produced and to inform relevant audit / performance processes. f) Undertake audits of transactional systems and processes to maintain the effectiveness and efficiency of the unit and associated systems, identifying opportunities for improvement and development. g) Maintain an effective personnel filing system ensuring all files held are maintained in accordance with Force policy and legislative frameworks. h) Record all transactional activities on the HR Case Management/Recruitment System, to provide a comprehensive audit trail of advice, interventions, and amendments to personal data. i) Work flexibly with team members to achieve individual, team and organisational objectives maintaining high levels of customer care.3(a) KNOWLEDGE AND EXPERIENCE: (What kind of knowledge, skills and experience are necessary to enable satisfactory performance in the job and why are they necessary). The post holder should have an NVQ level 2 in Customer Service or give a commitment to undertake this qualification. Post holder must be IT literate in a range of applications including MS Office and have in depth knowledge of force personnel systems, in order to extrapolate and present information effectively. Must have an understanding of Force personnel policies and procedures in order to effectively manage/process force records and the provision of information. Demonstrate excellent customer care and commitment to delivering a high quality HR service maintaining effectiveness and efficiencies at all times. Good interpersonal skills with good oral and written communication skills with the ability to liaise with people at all levels within the organisation. Demonstrate a good understanding of An HR Shared Services working environment with the ability to adapt to change, and respond to organisational need. Work effectively as part of a team with the ability to prioritise workloads to ensure adherence to agreed centre deadlines. Required skills

Adherence

Customer Care

Equality

Frameworks

Shared Services

Keyskills :
Adherence Customer Care Equality Framewks Shared Services