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Claims Handler

Reed Legal
Job LocationLiverpool
EducationNot Mentioned
Salary19,500 - 29,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

REED Legal are working with one of the UKs leading providers of insurance and legal services who have built a reputation for an ethical approach to personal injury litigation. Their workforce delivers a professional but personable service to their clients,and they have fostered a culture built on this ethos which makes for an enjoyable place to work.

  • Due to recent expansion, claims handling opportunities have become available within their growing claims handling teams.
  • Claims teams provide white labelled claims handling solutions for several UK private and commercial motor insurers. They have opportunities across a range of roles including own damage, third party damage, third party bodily injury, credit hire, third partyintervention and subrogated recoveries with excellent opportunities to progress.
  • You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints, all whilst providing an excellent customer service.
Responsibilities:
  • Make correct policy decisions regarding indemnity and coverage referring where necessary
  • To review liability to ensure correct decision made and where necessary negotiate liability settlement
  • To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
  • To ensure recovery of claims outlay, where necessary
  • Ensure reserves are accurately based on current information for all elements of the claim within authority levels
  • Appoint appropriate partner companies and monitor/manage their performance
  • Clear communication with customers, third parties and their representatives
  • Deal with telephone calls including completing any actions necessary as a result
  • Maintain own allocation of files within SLA
  • To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
  • To maintain data accuracy and files to agreed standards
  • To drive your own development by actively seeking development opportunities
  • To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
  • To take responsibility for your own actions ensuring you keep up to date with all communications, processes, and procedures
  • Experience:
  • Preferred previous experience of first/third party insurance claims handling or FNOL
  • CII qualified/part qualified preferred but not essential
  • Good technical knowledge
  • Confident telephone manner
  • Previous Customer Service skills/experience
  • Strong written, oral, and interpersonal skills
  • An ability to work using own initiative within boundaries
  • An ability to work effectively with people across a wide range of levels and responsibilities
  • Good IT/Keyboard skills
  • Good numeric skills
Salary: £19500 -£29000Hours of work: Monday-Thursday 9am5.30pm Friday 9am5pmLocation: Liverpoolminimum 2 days from office, will consider flexible variations to core hoursBenefits:
  • Minimum 25 days holiday plus bank holidays
  • Hybrid working model (in relevant role)
  • Medicash (after 1 months service)
  • Flexible Working (dependant on the role requirements)
  • Tunnel tag (Liverpool to Wirral commuters)
  • Pension Scheme
  • Life Assurance Scheme
If you are keen to find out more about this vacancy and you have the right experience /skills, please contact Steph McCormack at REED Legal () or apply

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