Billing Analyst

Job Description

Were looking for an experienced Billing Analyst to join our growing Billing team. Reporting into the Head of Billing, as a Billing Analyst, you will be responsible for resolving complex queries on customer accounts, maintaining data within the billing platform, ensuring completion of bill runs in line with strict deadlines, producingmonthly reports and assisting with the integration of acquisitions.The successful Billing Analyst will relish the opportunity to join a vibrant and professional environment, where you will be rewarded for your commitment and are provided with the opportunity for further career development.Previous Billing experience desirable but is not essential; however, a good understanding of Telecoms products and services is key to be successful in this position.This is a remote position, and the successful candidate will be home based, however, there will be the option to work flexibly from one of our local hubs. Ad-hoc travel to offices within the group and other locations may be required on occasion.In Top 100 Best Companies to Work For, for over 10 yearsChess is one of the UKs leading independent and trusted technology service providers, employing 350 skilled people across the UK, supporting over 20,000 UK businesses.By leveraging world-class technology, Chess helps you to connect your people, protect your data, grow your business, reduce your costs and work better together, which means your business, your people and your customers can thrive.Were extremely proud that our people voted us No.1 in The Sunday Times 100 Best Companies to Work for list 2018, and we continue to celebrate more than fourteen years in the top 100."a great place to work, a great place to be a customer"Duties to include but not restricted to:

• Provide analytical support to resolve customer queries, enabling colleagues to provide excellent customer service
• Check invoices and inventory for errors and initiate disputes with carriers
• Assist and support various billing projects as required
• Ensure the timely and accurate production of monthly bill runs, assisting with loading of carrier files and production and analysis of bill run sign off reports.
• Ensure the timely and accurate addition of new charges to the billing system in line with contract information
• Maintain and update system rate cards to ensure accuracy of automated billing processes
• Load and rate carrier files in the billing system; provide resellers with daily CDRs (call data records)
• Analysing large volumes of data to complete product reconciliations, ensuring accuracy as well as identifying opportunities for process improvements and contributions to EBITDA

Required Skills/Qualities:

• Knowledge of Telecoms product and services e.g. Voice, Connect, Cloud, Cybersecurity and experience using Telecoms Billing Systems
• Working knowledge of Microsoft Office and Excel (including pivot tables and VLookups)
• Strong analytical skills, including data processing and problem-solving skills
• Comfortable working independently and as part of a team to meet deadlines in a fast-paced environment
• Excellent communications skills and the ability to communicate effectively across all levels of the organisation and with external contacts in person & remotely, via email & through reports
• Excellent organisational and time management skills with the ability to plan and prioritise workload efficiently and successfully perform duties under pressure.

Desirable Skills/Qualities:

• Experience of the AKJ Billing platform.
• Experience of using a variety of carrier portals.
• Experience of collecting, loading and rating billing files.

Package Details:Basic salary: Up to £22,000 to £35,000 dependant on experienceBenefits include:Pension, Health Care, Life Assurance, Loyalty Scheme, Salary Sacrifice Scheme, Mental Health support channels and access to employee benefits platform, Perkbox. This gives you access to hundreds of Perks giving you greatdiscounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more.Hours: 37 hours per week Monday to Friday, normal office hours apply.Holiday Allowance: 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays."Play Your Part"Our growth creates opportunity for everyone to progress their career, to develop knowledge and skill, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. Webelieve that "if youre not growing, were not growing".If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

Keyskills :
BillingMicrosoft ExcelTelecomsBilling ProcessBilling Systems