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Administrative Officer

Brook Street
Job LocationLiverpool
EducationNot Mentioned
Salary£12.84 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We are hiring Administration Officers !Location: Liverpool, L3 9PPHybrid working: 60% office based, 40% remote working, once confident in independent workingHourly rate: £12.84Contract: Temporary, 6 month with possibility of extension, Monday - Friday, 9:00 to 17:00, full time, 37 hours per weekBrook Street in partnership with the Home Office has a fantastic opportunity to join their team of Administration Officers in Liverpool Home Office in the Family Human Rights Unit.You will provide appropriate support, working within the case working teams, managing basic administration tasks, answering emails, requesting information and liaising with other departments and stakeholders.Key responsibilities:

  • Progressing and monitoring cases that are allocated to the unit in a timely manner and in accordance with current policy and guidelines.
  • Liaising with partners which might include Immigration Removal Centres, Social Services, legal representatives, health care professionals and others.
  • Managing information on spreadsheets and when needed be able to interpret and extract information from a database.
  • Monitoring and managing incoming correspondence and responding to internal and external partners/clients both by email and formal letter. Some drafting might be required.
  • Telephone call handling; complying with all GDPR requirements and safeguarding personal data.
  • Ensuring data accuracy is maintained on internal management systems.
  • Proving administrative support by undertaking administrative tasks, such as: file movement, logging correspondence and dealing with customer enquiries.
  • Engage in ongoing learning and development.
Essential Criteria:
  • Good written and verbal communication skills
  • Adaptable, organised and good attention to detail
  • Proactive, motivated, and self-led
  • Flexible approach and ability to work independently and as part of a team
  • Effective IT skills and have the capacity to learn to use new IT systems
Desirable Criteria:
  • Previous experience of working within a fast-paced environment
  • Previous experience of working in business support/customer liaison/support
  • Casework background is preferred
Training:No holidays during the 4 week training period. Two weeks bespoke training and thereafter 2 weeks of mentoring and supporting.You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires security clearance that will be processed for you, if successful.At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listenedto and able to discover their personal best.Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidateswith disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engagingwith you.Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communicationjourney.We are committed to promoting a diverse and inclusive community - as place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardlessof age, gender, ethnicity or disability. Brook Street, part of Manpower Group, is a Disability Confident Employer.

Keyskills :
Customer ServiceAdministrationIT proficient

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