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1st Line Support Analyst

Michael Page Technology
Job LocationLiverpool
EducationNot Mentioned
Salary22,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As 1st Line Support Analyst, you will be providing a customer interface for the IT Service Delivery Team, by providing customer centred IT Support for users within the business.Client DetailsMichael Page are delighted to be supporting one of the UKs leading waste and recycling companies with the recruitment of a new 1st Line Support Analyst.DescriptionAs 1st Line Support Analyst you will be a key part of a busy IT Support Team, adhering to service level agreements to provide call handling, ticket and incident management, escalation and 1st line investigation and resolution in line with ITIL standardsKey Responsibilities:

  • First point of contact for all support of hardware and software problems
  • Logging of incidents, requests, and problems
  • End to end resolution of desktop support problems
  • Working with people at all levels of the business to proactively ensure productivity and that issues are quickly and professionally resolved
  • Monitoring open service desk tickets, ensuring resolutions and appropriate updates are carried out
  • Initial response and diagnosis of hardware and software issues
ProfileKey Skills & Experience
  • Minimum 2 years experience in a similar role, with a proven track record of 1st/2nd line support
  • Proven experience of working with Tier 1 Microsoft applications (M365)
  • Proven Experience of ITSM tools
  • Experience with ManageEngine ServiceDesk Plus
  • Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Active Directory, M365 application suite, Windows 10, Intune, Azure, SharePoint, Microsoft Defender, Cloud Computing,Cloud based telephony systems
  • Basic network experience
  • Must have a valid drivers license and own car
Job OfferSalary £22,000 to £26,000 per annum

Keyskills :
Active DirectoryITILService DeskIT Support1st Line SupportO365

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