Referral Management Centre Administrator

Job Description

Referral Management Centre AdministratorMidlands and Lancashire Commissioning Support UnitThe closing date is 27 July 2022 Job summary The Referral Management Centre was established to support the national Patient Choice agenda whereby patients waiting for treatment are offered the choice of where to be treated, by which health professional and the date and time of their appointment.Who were looking forDue to the development and expansion of the service an exciting and challenging opportunity has arisen for a number of Referral Management Administrators in our telephone call centre based at Leyland House, Leyland.We are looking for enthusiastic, self-motivated and highly organised individuals for these key posts who will thrive on the challenge of working in this demanding and developing environment and are able to provide a high-quality service to patients, clinicalstaff and managers across a range of partner organisations.You will have a broad and flexible range of skills including excellent communication skills both on the telephone and in writing. You will also have the ability to work under pressure.You will have the ability to work independently and as part of a team where you will be expected to contribute towards the continued development of the Choice/e-referral Agenda.Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies. Main duties of the job To provide a comprehensive administrative service to support all functions of the Referral Management Centre (RMC)The RMC provides a first-line point of contact (by telephone) for patients and general practitioners throughout the referral process. The departmentoversees the monitoring and management of referrals, the management of appointment and transport bookings and the development of electronic referrals and booking. These require regular liaison with primary, community and secondary care providers. The postholder will be required to undertake a range of tasks, including use of the Integrated Referral Gateway, e-referral, the electronic community system (RIO), implementation of PTS criteria and use of the web-based ambulance booking system.It is vital that thepost holder has excellent customer service and communication skills and is able to work in an organised manner under pressure, with minimal supervision About us NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,800expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.Offering a full range of professional services to clinical commissioning groups (ICBs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies across the country, our NHS values underpin everything we do.Joining our inclusive and innovative team comes with a range of benefits including a pension scheme and generous annual leave allowance.Benefits

• NHS Discounts
• Childcare Vouchers
• Pension
• Training and Development
• Monday - Friday working week
• 27 days standard holidays + Bank holidays
• Wellbeing focussed organisation

Equality and DiversityMLCSU is committed to a workforce that is diverse, equal and inclusive; applications are encouraged from individuals in currently under-represented groups; BAME, LGBT+ and disabled candidates. We are a Disability Confident Employer and guarantee to invitedisabled applicants to assessment when the minimum criteria for the job vacancy is met.