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| Job Location | Leyland |
| Education | Not Mentioned |
| Salary | 19,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
We are looking for a Customer Relations Executive to join our client who is one of the worlds largest Air and Travel service provider, based in Lancashire. You will maintain a high standard of services in dealing with post travel issues and adhering toABTA Code of Conduct. Accurately deal with all communications and correspondence in a timely manner to reach good resolutions which minimise losses and retain business.RESPONSIBILITIES:* Acknowledge incoming complaints promptly* Investigate contents of complaint* Request information from suppliers, including airlines* Pursue and follow up on outstanding communications* Maintain ABTA guidelines on response times* Conduct internal investigations where required* Raise appropriate refund and Ex Gratia requests* Maintain good working relations with colleagues, internal and external* Provide feedback and recommendations* Attend training and meetings* Flexible to the needs of the business* Courteous and helpful to customers, internal and external* Offer advice, assistance, and guidance to colleagues* Handling problem calls* Update all Customer Relations databases dailyEXPERIENCE REQUIRED: * Geographical knowledge* Extensive knowledge Gold Medal products* GDS System experience - Ideally Galileo* Travel industry/systems experience - desirable* Exceptional telephone manner, written and verbal communication skills* Excellent problem solving and negotiating skills* Organised* Accuracy with attention to detail* Strong team player* Ability to prioritise* Keyboard skills* Confident, positive and enthusiastic* Ability to multi-task* Fair and consistent Competencies* Decision making* Identifies improvements* Team player* Willingness to learn and apply new skills* Good working relationships* Accomplish goalsTHE PACKAGE: The salary for this position is £19,500, working hours are on a shift rota pattern between 09:00 at 19:00.INTERESTEDPlease follow the instructions to apply, attaching your CV. For further questions please contact the team on or
Keyskills :
customer servicecustomer service advisortravel agenttravel advisortravel jobscustomer service executivelancashire jobs