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LCL Inside sales

Art of Freight Limited
Job LocationLeigh
EducationNot Mentioned
Salary£22,000 - £24,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

  • General Purpose of PositionTo provide the highest level of Customer Service in the industry through prompt, competitive rate quotations, complete and accurate bookings and a high degree of professional communication skills.
  • Essential Duties and Responsibilities
  • Attend to the quote requests of our existing client base for our LCL product
  • Using our internal tariff rates provide a quick response to the client based on their enquiry. It will be necessary for the team to obtain pre and on-carriage costs to complete the rate offer on a spot basis
  • Follow up each quote request within a 24 hour timeframe and log feedback on our system accordingly
  • Maintain the existing client base and ensure regular clients are managed effectively and any drop off in enquiry levels are monitored and reported to line management
  • Monitor the success rate of the quotes and aim to meet/surpass the expected conversion rate and report any difficulties with a particular client/tradelane to line management
  • Pass successful quotes to the Operations Department for processing, expressly noting any special conditions/requirements that have been quoted for the client
  • Ensuring regular communication with the Operations Personnel to ease the booking process and ensure a seamless operation for the client
  • Maintain a high level of accuracy when calculating rates based on a client’s request
    • Additional Duties and ResponsibilitiesMaintain accurate and timely communication and responses to all parties.Internally within your officeOther Offices in the UKOverseas Offices and AgentsCommunicate with Sales, Traffic and Documentation Departments and Warehouse(s) regarding the Customers’ requirements, service failures, cargo flow, etc.Assist and provide backup for colleagues within the FCL Department, LCL CSU Department and Inside Sales Departments as assigned.Complete tasks and projects as assigned by Management
  • Communication
    1. Respond to all communication (written, verbal, internal and external) within the day of receipt,
    2. All calls answered within 3 rings
    3. All Overseas emails, faxes, CPOs, ROs and general enquiries responded to within 24 hours
    4. Return all Customer calls within one hour.
    5. All rolls and discrepancies notified and completed within 3 hours.
    6. Answer all telephone calls within 3 rings, either on their own phone or by intercepting others.
  • Attendance.
    1. Remain logged on to Computer and Phone Systems and be available during scheduled hours.
    2. To be at the assigned work station as per your scheduled start time.
    3. Adhere to Company Policy in regards to sick/holiday time as to not disrupt the work-flow of the Team. Flexible hours may be required.
    4. Attend all meetings and training as require
    • Required skills
  • Customer Experience
  • Telesales
  • Seafreight

    • Keyskills :
    Customer Experience Telesales Seafreight

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