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Job Location | Leigh |
Education | Not Mentioned |
Salary | £40,000 - £45,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Customer Service Manager for large FMCG companyBased in ManchesterClient DetailsOur client is leading FMCG business, with customers globally. This is an exciting role, to join a team with ambitious growth plans. As part of the supply chain management team, the Customer Service Manager role in pivotal in the business, collaborating with a wide range of stakeholders to ensure continued service excellence.DescriptionDuties include:-* Take ownership of the Customer strategy, aligning it with commercial priorities.* Developing the team, upskilling them to drive customer engagement* Review of processes and procedures, looking at the use of systems* working with internal stakeholders as the voice of the customer* Developing a pro-active customer service function* Managing the day to day order to cash cycle* Driving the team performance in line with the customer service strategy* Implementing a continuous improvement cultureProfileThe Ideal candidate, will have:-* Exeperience leading a team within a supply chain environment* the ability to motivate and develop those around them, challenging and coaching* A solution focussed mindset, looking at areas for growth and improvement* Resilient to change* Experience in implementing strategic growth plansJob OfferGreat position with leading companyGood Salary and Benefits Required skills
Keyskills :
Customer Service Manager