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Trainee Customer Support Executive hybrid working

Page Personnel Secretarial & Business Support
Job LocationLeicestershire
EducationNot Mentioned
Salary20,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client has full time, permanent vacancies at their Castle Donnington head office for 2 x permanent customer support advisors. You do not necessarily need experience for this role, they are more interested in candidates who have the relevant people skillsand a good attitude to work, and keenness to learn!Client DetailsOur client is a very successful company based in Castle Donnington. They have modern offices with free parking, surrounded by local amenities and conveniently located on bus routes if travelling by public transport. They have a strong and supportive teamculture and do lots of social activities together to ensure a cohesive and fun company ethos.Description

  • Provide excellent service and support to internal and external customers
  • Working in a fast paced department where you will be expected to absorb and retain a large amount of knowledge.
  • To be professional at all times escalating any issue or potential issue to the team leaders
  • Ensure the smooth running of or multiple corporate accounts
  • Working in conjunction with other departments to ensure orders are dispatched correctly and on time.
  • Assist in developing colleagues knowledge of accounts and maintaining knowledge centres for these accounts
  • Manage and prioritise their daily / weekly workload using technology provided.
  • Ensure there is a good sound knowledge of Microsoft applications including Word, Outlook and Excel
  • Ensure all inbound contact is dealt with in a timely manner resolving the call and ensuring excellent customer service
  • Provide excellent customer service and knowledgeability when replying to and actioning all customer emails
  • Apply 100% attention to detail as well as excellent standard of spelling, punctuation and grammar.
  • Ensure all customer orders are processed accurately within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner
  • Attend project meetings with account managers supporting and giving input where relevant.
  • Provide a professional and efficient service to all customer web chats.
ProfileThe successful candidate could be someone just leaving education, or be from another profession and looking for a career change. The skills we are looking for is being computer literate and having great communication skills.Job Offer£20,500 starting salaryHours are Monday - Friday 8.30-5Hybrid working (working from home) available on a rota basis - to be explained at interview25 days holiday + bank holidaysLots of other excellent company benefits

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