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Senior MI Analyst

Next
Job LocationLeicestershire
EducationNot Mentioned
Salary£26,559 - £28,191 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Do you seek to improve the way we do things, and identify opportunities for improvement in customer service & team standardsAbout the team:Working within the MI department and assisting Senior Management as a Senior MI Analyst, you will improve the level of service given to our customers by re-assessing & implementing new working processes whilst collecting, analysing and presenting data about departmental and supplier performance.You will:

  • Produce accurate flowcharts of how processes and systems work and suggest and follow through all systems specification changes and internal process changes.
  • Ensure all system and process issues raised by staff are investigated and resolved quickly.
  • Create, analyse and then provide accurate management information/reporting as required by the department/business.
  • Identify trends and make proposals to benefit the customer service and cost handling.
  • Produce and understand departmental KPIs in line with Senior Management requirements.
    • MI Analyst | MI | Analyst | Data | SQL | Reporting | Forecasting | Trends | Power Pivots | MS Office | Excel | Process | Support Benefits Bonus Scheme / Pension Scheme / ShareSave Scheme / Life Assurance / Staff Discount / On-site Nursery Additional Information Shift: Monday to Friday 9am to 5pm (36 hours per week)Essential SkillsAbout you:
  • Be able to adapt quickly to change, maintaining a positive attitude under pressure.
  • Have experience and knowledge of SQL, Access, Business Objects & Power Pivots (Query design and report writing).
  • Have advanced knowledge of Microsoft Office & Google packages (Excel/Google Sheets experience is essential).
  • Home customer services department knowledge would be desirable, but not essential.
  • Have outstanding analytical skills with the ability to interpret and analyse data.
  • Be able to make decisions and communicate confidently even when facing changing priorities.
    • In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.About CompanyYou know Next, but did you know were a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. Were the UKs 2nd largest fashion retailer and for Kidswear were the market leader. At the last count we have over 540 stores, plus the Next Online and its now possible to buy on-line from over 70 countries around the world! So, weve gone global! Required skills
  • MI Analyst | MI | Analyst | Data | SQL | Reporting | Forecasting | Trends | Power Pivots | MS Office | Excel | Process | Support

    • Keyskills :
    MI Analyst | MI | Analyst | Data | SQL | Repting | Fecasting | Trends | Power Pivots | MS Office | Excel | Process | Suppt

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