Customer Service Advisor

Job Location	Leicestershire
Education	Not Mentioned
Salary	20,700 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job role: Customer Service AdvisorLocation: Leicestershire (Syston)Salary: £20,700 increasing to £22,252 after 12 months Hours: Monday -Friday 37.5 hours between 8am-5pm & 1 in 4 SaturdaysHarper Recruitment are looking to speak with Customer Service Champions, due to continued success our client based in Leicestershire have multiple opportunities to join their Customer Experience Team.We are looking for people who have a passion for providing world-class customer service, are outgoing and enthusiastic with the ability to provide technical product knowledge.What will the role involve

Managing inbound customer enquiries via phone or email for commercial and domestic customers
Providing information on products and services
Setting up direct debits, online accounts and paperless billing
Investigating issues and taking the initiative to see things through to a successful outcome
Processing customer orders from start to finish and raising invoices
Handling customer pricing and contract renewals
Remaining resilient when dealing with challenging customers and situations
Investigate and resolve customer complaints

The ideal candidate will have:

Experience within a similar customer service role
Excellent telephone manner
Excellent writing skills and written communication
Experience working in a fast-paced environment
IT Savvy

Benefits:

Holiday 25 days plus bank holidays
Death in service
Access to Flogas benefits
NEST pension scheme
Bonus (OTE £150 per month)
Discounted Gym Memberships

Submit your CV today to apply! Immediate start available.Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do nothesitate to apply for other suitable roles in the future.

Keyskills :
"Customer Service Advisor" "Customer Service" "inbound calls" "call centre"

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