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Contact Centre Team Manager

Next
Job LocationLeicestershire
EducationNot Mentioned
Salary£20,255 - £21,490 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Do you have the desire for self-improvement and to assist others with their career development If this sounds like you then this is an opportunity you cannot miss!We are looking for two fantastic Team Managers to join the vibrant International Customer Service team to help in establishing a rewarding and engaging working environment.If you love working in a fast-paced environment and helping Advisors succeed and deliver exceptional customer service, this is the job for you!The Role:Working within our fast paced International Customer Service team at our contact centre in Enderby, youll inspire outstanding operational performance, through leading by example and providing clear direction and effective leadership.Dedicated to your teams development, youll set objectives, provide constructive feedback and coach your team to achieve standards in line with company goals.Team Managers will actively motivate and manage 11-15 individuals within their respective teams and wider department to provide exceptional customer service (no sales), agreeing objectives and measures to deliver an excellent return on investment.You really can make a difference.You will:

  • Manage, motivate and develop a team to ensure they are delivering exceptional customer service.
  • Set objectives and provide constructive feedback as well as coaching your team to achieve standards in line with company values.
  • Encourage success and contribute to the delivery of great service to ensure the Next brand remains strong.
  • Build strong relationships to enable a positive working environment.
    • Contact Centre | Management | Customer Service | Team Leader | Coaching | Mentoring | Leadership | Call Centre | Communication | AnalyticalBenefitsBonus Scheme - Pension Scheme - ShareSave Scheme - Life Assurance - Staff Discount - On-site Nursery Additional Information Shift patterns available (36 hours per week):
  • Shift 1: Wednesday to Saturday 11.30am to 9pm
  • Shift 2: Monday, Tuesday 11am to 9pm & Saturday, Sunday 12pm to 9pm
    • Essential SkillsAbout you:We are looking for an individual who is as passionate about people management and customer service as we are!
  • Strong customer service experience.
  • Must have experience of managing people within a call centre environment.
  • Have an analytical mind-set with strong attention to detail.
  • Able to make decisions confidently even when facing changing priorities.
  • An excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels.
  • Excellent understanding of what a great customer experience is and can coach and develop the team towards this goal.
    • All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.About CompanyYou know Next, but did you know were a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. Were the UKs 2nd largest fashion retailer and for Kidswear were the market leader. At the last count we have over 540 stores, plus the Next Online and its now possible to buy on-line from over 70 countries around the world! So, weve gone global! Required skills
  • Contact Centre | Management | Customer Service | Team Leader | Coaching | Mentoring | Leadership | Call Centre | Communication | Analytical

    • Keyskills :
    Contact Centre | Management | Customer Service | Team Leader | Coaching | Menting | Leadership | Call Centre | Communication | Analytical

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