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Commercial and Retentions Specialist12 Month FTC

Macildowie Recruitment and Retention
Job LocationLeicestershire
EducationNot Mentioned
Salary£28,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Macildowie are working with an established business based in Leicestershire who are looking to recruit an experienced Commercial and Retentions Specialist on a 12 Month Fixed Term Contract.As a Commercial & Retentions Specialist you will share the collective responsibility of defending and growing revenue contribution by retaining the SME UK customers. You will have the ability to have strategic conversations and commercial negotiations, understandingwhat success means to them and also ensuring all suitable products and services are recommended and their contracts renewed.Responsibilities include:

  • Be accountable for the Commercial & Retentions team delivering its financial contribution commitments
  • To be focused on a reduction in attrition by increasing customer retention through commercial negotiation, product upsell and contract extension
  • Ability to track and achieve individual retention targets whilst maintaining high customer standards and balancing workloads
  • Have a deep understanding of customer numbers, and use data to inform the decisions you make
  • Work closely with our customers to understand what success means to them and how our products and services underpin that success
  • Build positive relationships with customers to aid in delivering our goals of growing revenue and retaining customers
  • Create great customer experiences with every interaction, always think about how we can make the customer experience even better and asking for customer feedback
  • Balancing customer needs and expectations with maintaining healthy and profitable revenue
  • Partner with different groups within our organisation; sales, marketing, product and support to drive proactive data-led revenue campaigns, industry changes and customer experience activities
About you:
  • Preferred experience in retentions and commercial negotiations, renewals, account management and customer service
  • Excellent verbal and written communication skills for internal and external use
  • The ability to adapt fast to a changing workload, effectively manage a volume of inbound calls and deal with ongoing customer queries
  • To be able to take responsibility for your own actions in order to contribute to your growth and development
  • Good commercial acumen with the ability to confidently handle commercial negotiations with medium-sized and SME customers
  • To be able to effectively and successfully handle objections relating to account closures and attrition risks with a positive outcome
  • Ability to work in a fast-paced, multi-tasking team and manage multiple and changing workloads
  • A positive and energetic individual that is capable of engaging with and developing positive and productive relationships with customers and colleagues
  • Appropriately manage customers expectations for queries that may be resolved outside of the team and provide escalation where appropriate
  • To be a team player and understand the importance of teamwork for your individual success
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidatesthere is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We cant provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majorityof the regions premier employers. To search for all of our live jobs please visit us at macildowie.com.

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