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| Job Location | Leicester |
| Education | Not Mentioned |
| Salary | 24,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
VEHICLE RENTAL CONTROLLERLEICESTEROFFICE BASED £24,000This role focusses on providing a professional reservation, rental management and complaint handling service to Motor Insurance and Accident Replacement customers.You will pride yourself on providing an excellent level of customer service when processingFirst Party, Intervention and Credit Hire reservations and be confident in dealing with Motor Insurance claims handlers and the end user hirers principally on the phone.The role: Establish and maintain a good working relationship with all of our internal and external customers Manage a portfolio of Insurance Customers, processing their accident replacement rentals in line with any pre agreed processes. Proactively manage your work queue, ensuring you prioritise any ASAP rentals, whilst maintaining good lines of communication at all times. Form strong relationships with your colleagues and customers, being the first point of contact for any day to day queries that may arise on your accounts. Providing post rental support through proactive complaint management on your dedicated accounts Identify any rental trends or inefficiencies that need to be addressed, establish route cause and assist with any remedy. Demonstrate excellent customer service approach and work with strong organisational and prioritisation skillsKey skills and attributes required: Excellent administrative skills, communication and attention to detail Knowledge of the Motor Claims process, credit hire experience is advantageous First class IT - knowledge of all Microsoft and Google packages Able to work using own initiative as well as ability to work within a team Customer centric approach and ability to prioritise workload, based on hire type and complexity Available to work overtime when requestedDesirable Skills: A proven record processing insurance claims or accident management experience (dealing with motor repairs and claims) Experience of processing claims under the ABI General Terms of Agreement. General understanding of the vehicle repair process Experience of dealing with Motor Claims, from FNOL to claim recovery40 hours a week - working between 08:00 - 18:00 Monday to Friday and 13:00 SaturdaysPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.