Training and Development Executive - Car Rental Sector

Job Description

The Training & Development Executive will be responsible for training new and existing staff both within UK Business Services and our Outsourced teams.Working with Management to establish training requirements through analysis of quality results, consistency sessions and reports as well as ensuring there are up-to-date process guides and reference materials.The Training Executive would also be responsible for writing and delivering training to all staff within Business Services to a high standard and ensuring this material is reviewed and updated when required.You will also be required to complete quality checks for various teams and, when needed, to support Management with their tasks, including recruitment, investigations, and delegation of tasks.Responsibilities:

• Identify training needs within the Business Services Department through analysis of quality results, root cause/feedback/reason codes
• Create, develop and version control all training material
• Create and develop process guides, for all Business Services and Outsourced teams
• Deliver training courses to all areas of Business Services
• Conduct Live Training sessions with Outsourced teams
• Support with Quality tasks across Business Services
• Attend and host consistency sessions for the UK as well as the outsourced teams
• Be able to plan, conduct and review assessment centres and recruitment for Business
• Work with Learning Providers to recruit Apprentices in line with budget
• Attain knowledge of all areas of Business Services
• Run and distribute reports as well as monitoring any results required
• Be a part of projects run by ECI or other areas of the business
• Any other reasonable duties, etc as requested by manager based on business needs

Key Skills Needed:

• The ability to work with staff at all levels and capable of working with minimal supervision by using their own initiative.
• Ability to identify training needs
• Ability to make sound, impartial judgements about the quality of provisions and learner performance
• Effective and sensitive oral and written communicator
• Confident in being able to present courses and process guides in a training room environment
• Ability to provide constructive support and advice
• Excellent administrative skills
• Extensive experience within a customer service environment
• Excellent time management and organisational skills
• A naturally helpful, outgoing, confident, friendly and enthusiastic approach to their work and their colleagues.
• A can do approach going the extra mile for both staff and customers
• Ability to encourage and motivate people
• Ensuring that a professional and courteous image is portrayed at all times
• Provides clear direction that others follow whilst being approachable at all times
• Ability to write reports to a high standard
• IT skills, including Google Applications, Word, and Excel
• Familiarity with quality standards and processes
• Ability to work in a pressurised environment working quickly and effectively to meet required standards
• Excellent verbal and written communication skills
• Judgement and decision-making skills
• The ability to interpret data and statistics
• Accuracy and excellent attention to detail

Keyskills :
AdministrativeCustomer ServiceReportsTrainingSupport Management