Telephone Sales Executive - Hybrid

Job Description

Telephone Sales ExecutiveLocation: Hybrid, Leicester, LE19 1SUSalary: £22,000 - £26,780 + CommissionWhy do we want youAre you looking for a role which will help you progress your sales careerMercia are focussing on growth and as such are looking for a telephone sales executive to join their friendly sales team.At Mercia, we enable accountancy and tax professionals to do business in the right way.We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for innovation, integrity and teamwork, you’ll find them all and more here.You will join us at an exciting time in our sales journey as we are expanding our existing team to both protect and further grow our position as the market leading provider of training, support and promote services to accountancy practices and finance teamsin the UK.This is a 360 degree sales role.The primary function of this role is to sell profitable training courses and consultancy by making business-to-business sales calls to accountants in practice and in industry.There is also responsibility for account managing an existing client base.The Mercia sales team have a consultative approach to selling which involves developing rapport with clients, delivering excellent service and constantly seeking new ways to win business from both new and existing clients.On a daily basis, you will be liaising with our existing clients to understand their ongoing needs and increase the levels of business they place with us.You will also be contacting lapsed and potential new clients to introduce the Mercia portfolio of products to them.In addition to this as our Telephone Sales Executive role you will be responsible for:

• Spending a defined period of time each day on the telephone making outbound calls, uncovering client needs and pitching our products and services as solutions to these needs to help grow and support our clients.
• Handling inbound enquiries from clients and prospective clients and maximising sales opportunities from these
• Identifying key decision-makers and stakeholders in organisations and maintaining accurate and clean data on our systems
• Working as part of the sales team to achieve weekly and monthly sales and activity targets
• Providing existing and new clients with high levels of customer service offering across our product and service portfolio.

The role offers a competitive salary and commission based on achieving sales targets.If this role sounds like the kind of challenge you would enjoy, why not submit an application and one of our talent acquisition team will be in touch!In order to be successful in this role you will need:

• Demonstrable experience in the same or similar role, particularly being able to evidence working to targets and KPIs
• Outbound B2B selling and/or customer service provision via telephone, ideally from within a regulated industry like accountancy, legal services or education
• Experience of working with Microsoft Office, CRM systems (such as Salesforce) and confident using digital platforms that replicate a face to face environment - including as a minimum MS Teams and Zoom
• A good university degree is desirable but not essential
• Experience of selling training products and events is also desirable

You need to be the kind of person who has...

• High level of personal motivation
• A growth mindset
• A hardworking ethos
• A professional approach
• A great telephone manner
• The ability to express themselves articulately
• Ability to build rapport with clients
• Commercial nous
• A love of learning - both knowledge and skills
• The drive to work in a fast paced, fun and progressive environment
• Energy and enjoys a challenge - we work hard, and it can be a steep learning curve

Before you go... Find what you’re looking for!Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too.Our values help us achieve our goals - whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation.Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative.We are Wilmington PLC. Are you

Keyskills :
Business Development Customer Care Customer Service Sales Telephone Sales