Team Leader - Credit Customer Operations

Job Description

Driving positive energy.Were E.ON Next, the newest face of the E.ON group. Were all about building sustainable futures and empowering our customer to understand their energy. Our customers are our priority - weve done away with departments - were there to answer any questionsour customers have. We provide exceptional service and empower our Nexties to grow, at E.ON Next you drive your own development.Working as a Team Leader in customer operations, youll be at the heart of leading and inspiring our Nexties to create unforgettable customer experiences. Your team wont just be part of the customers experience, theyll make it, and take full responsibilityfor what lands their way by delivering end to end customer service. Youll also be part of a community of team leaders through which you can share and learn together.Want to hear moreAs a Team Leader in our Credit Operations family, youll be part of our customer operations team and have the most rewarding job - leading and inspiring a team of amazing Credit Specialists to support our customers who have complex problems. Youll see changeas a good thing and embrace it, and youre passionate about helping others do the same.As a team leader in E.ON Next you will unlearn the unnecessary and bureaucratic processes and instead, build a culture of trust where we have adult relationships and an incredibly strong commitment to your own and your colleagues development through frequent(constructive) feedback and constant coaching.You will utilise your leadership experience to manage a variety of complex problems, such as owning your own debt portfolio and work with your team to provide efficient solutions - this can mean having difficult conversations with our customers about so youllneed to ensure your team has the right support when dealing with complex escalations.As a Team Leader youll build a happy, culturally-aligned, high-performing team which consistently delivers fantastic results day-in, day-out and be accountable for day-day operation of your team, from prioritisation of work, scheduling and monitoring. Youlltake a proactive approach to developing and supporting your team and be part of growing and developing E.ON Next.At E.ON Next we learn every day and well expect you to be Identifying opportunities for improvement - this could be anything from team organisation or quick technology wins - any way that you think would improve the teams performance and customer experience.Are we a matchWe know whats important to us at E.ON Next, were on the hunt for great people to lead our amazing Nexties and breathe our culture. Heres what were looking for;

• Leadership - experience of directly leading a team within a contact centre environment. Were looking for new Team Leaders with at least one years experience of effectively leading teams.
• Energy experience preferred
• Inspiring - Motivated by leading and developing people, even when times get tough. Striving to creative an environment where everyone in your team gives their best
• Culture - able to build an amazing, high-performance culture. As a microbusiness, you and your team will do your own forecasting and planning so you can always deliver a consistently great service
• Passionate and vibrant- genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better
• Calm and resilient - challenging work is what keeps you creative and motivated. You always challenge the norm to deliver a great customer experience
• Open - you build an inclusive culture where you and everyone around you can be themselves, all day, every day (bringing a team together and getting the best out of people)
• Curious and Development - you build a strong development culture where you and your team are always looking to develop yourselves. You encourage your team to get curious, learn all the time, and explore new ways of doing things.
• Development and growth - Youre a great self-reflector and have examples of where this has highlighted something that could be better and what youve done to change this (Personal development)
• Youre comfortable to take accountability and make your own decisions. Fear of failing doesnt hold you back and instead it drives you forward.

What youll receive from us

• Competitive salary
• 26 days holiday plus bank holidays AND a guarantee of your birthday off
• Access to a variety of flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers plus many more
• Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
• Weekly socials where we get together as a family to wind down
• Trust - youre responsible for your customer experiences and your own development
• No micromanagement - you and your team will decide how you manage your time

The Essentials

• Well have regular team socials and a corporate Deliveroo account for when the need arises
• Competitive salary
• 26 days holiday plus bank holidays - this includes a guarantee of for your birthday off if you want it
• A generous pension scheme
• The chance to choose from our Flexible Benefits range
• Location: Leicester - Granite House, Watermead Business Park, Syston, LE7 1PFwith travel to our other sites when required
• Working environment: Flexible hybrid working - expected in the office 2-3 days a week
• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.

Were committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.We realise the best people bring their energy at different times, so were happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.Due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.